Remote Waiting List Response Coordinator

Hrs Talent Solutions; Dundee; Remote; GBP 33,000 - 36,000; Full time

Benefits offered by this job

Remote work

Job summary

Hrs Talent Solutions is seeking a Waiting List Offer Response Assistant for remote work in the United Kingdom. The role involves recording replies to approved appointment offers, linking replies to records, and guiding the scheduler on next steps.

Both full-time or part-time options are available with hourly pay. The ideal candidate will have strong reading comprehension, attention to detail and customer service experience, and the ability to manage multiple offers in an online queue while

Qualifications

• Experience recording replies, organising attendance or communicating a schedule decision.
• First scheduling role is possible; prior waiting-list job is not required.
• CV should accurately describe coordination and written communication handled.

Responsibilities

• Open replies to appointment offers in the assigned online queue.
• Link each message to the correct person and offered time.
• Record an unambiguous acceptance or decline using the defined status.
• Distinguish a question or proposed change from a confirmed acceptance.
• Pass an acceptance to the scheduler for final booking.
• Note when a person asks to remain on the waiting list.
• Flag a response that arrived after the offer’s stated process has moved on.
• Keep the record open when a question still needs an answer.

Skills

Customer service

Reception

Office administration

Attention to detail

Job description

Hrs Talent Solutions is seeking a Waiting List Offer Response Assistant for remote work in the United Kingdom. The role involves recording replies to approved appointment offers, linking replies to records, and guiding the scheduler on next steps.

Both full-time or part-time options are available with hourly pay. The ideal candidate will have strong reading comprehension, attention to detail and customer service experience, and the ability to manage multiple offers in an online queue while