Remote Customer Experience Specialist - Impact & Growth

Earthifactz Artizanz Private Limited; Greater London; Hybrid; GBP 36,000 - 54,000; Full time

Benefits offered by this job

Above-market pay

Flexible time off

Team retreats

Wellness stipend

Free lunch, always

Top gear setup

Monthly team fun

Job summary

Earthifactz Artizanz Private Limited in London is seeking a Customer Experience Specialist to be the first line of contact for users, turning issues into opportunities and building loyalty through thoughtful, human conversations across chat, email and social channels.

You will collaborate with product, design and support teams to refine the customer journey, collect feedback, and help shape product improvements while enjoying a remote-first, flexible culture.

Qualifications

• 2+ years of experience in customer support or similar roles (SaaS experience is a bonus).
• Excellent communication skills, both written and verbal.
• Calm, empathetic mindset with strong problem-solving instincts.
• Comfortable using modern tools like Intercom, Notion, Slack and more.
• Thrives in fast-paced environments and turns challenges into positive outcomes.

Responsibilities

• Provide responsive and friendly support via chat, email, and social platforms.
• Simplify complex issues into clear, human-friendly answers.
• Collaborate with product, design and support teams to improve the customer journey.
• Collect and relay feedback to shape product improvements and feature development.
• Monitor support trends and help optimize internal support workflows.

Skills

Communication skills

Problem solving

Empathy

Customer support

Multichannel support

Tools

Intercom

Notion

Slack

Job description

Earthifactz Artizanz Private Limited in London is seeking a Customer Experience Specialist to be the first line of contact for users, turning issues into opportunities and building loyalty through thoughtful, human conversations across chat, email and social channels.

You will collaborate with product, design and support teams to refine the customer journey, collect feedback, and help shape product improvements while enjoying a remote-first, flexible culture.