Remote Customer Experience Consultant

WinCorp Solutions; Manchester; Remote; GBP 21,000 - 29,000; Full time

Job summary

WinCorp Solutions is seeking a professional and customer-focused Customer Contact Consultant to join our remote team. You will communicate with customers, respond to enquiries, provide accurate information and coordinate with internal teams to ensure a smooth customer experience.

The role emphasizes independent work in a remote setting, strong communication, attention to detail and the ability to manage multiple tasks while delivering a consistently helpful service.

Qualifications

• Previous customer service or customer contact experience preferred.
• Strong written and verbal communication skills.
• Good computer and administrative skills.
• Excellent attention to detail.
• Organised and able to manage multiple tasks.
• Professional and customer-focused approach.
• Ability to work independently in a remote environment.

Responsibilities

• Handle customer enquiries by phone, email and online channels
• Provide accurate information about products, services and orders
• Follow up on customer requests and outstanding queries
• Record customer interactions and maintain accurate information
• Coordinate with internal departments when resolving customer issues
• Handle routine customer administration
• Escalate complex issues when necessary
• Maintain a professional and helpful customer experience

Skills

Communication skills

Customer service experience

Computer skills

Attention to detail

Multitasking

Customer-focused

Remote work

Job description

WinCorp Solutions is seeking a professional and customer-focused Customer Contact Consultant to join our remote team. You will communicate with customers, respond to enquiries, provide accurate information and coordinate with internal teams to ensure a smooth customer experience.

The role emphasizes independent work in a remote setting, strong communication, attention to detail and the ability to manage multiple tasks while delivering a consistently helpful service.