Remote Customer Advisory & Solutions Consultant

WinCorp Solutions; Leicester; On-site; GBP 36,000 - 60,000; Full time

Job summary

WinCorp Solutions seeks a Professional Services & Customer Advisory Consultant to support customers throughout the product and service journey in a fully remote role based in the United Kingdom. You will combine customer consultation, commercial awareness and professional service guidance to deliver a smooth customer experience.

You will understand customer requirements, coordinate with internal teams, prepare quotations or proposals, handle enquiries and maintain accurate records, while

Qualifications

• Experience in customer advisory, professional services or account management.
• Strong communication and relationship-building skills.
• Commercial awareness and a customer-focused approach.
• Excellent organisation and attention to detail.
• Comfortable working independently in a remote environment.
• Good computer skills including Microsoft Office.
• Experience with industrial equipment, engineering, technical products or B2B services is advantageous.

Responsibilities

• Build and maintain strong customer relationships.
• Understand customer requirements and recommend appropriate solutions.
• Provide professional product and service guidance.
• Handle customer enquiries and follow-up activities.
• Prepare quotations, proposals or service information when required.
• Coordinate customer requirements with internal departments.
• Support account and service-related administration.
• Maintain accurate customer records and documentation.
• Help resolve customer issues and elevate complex matters when necessary.

Skills

Customer advisory

Account management

Communication skills

Commercial awareness

Organisation

Remote work

Tools

Microsoft Office

Job description

WinCorp Solutions seeks a Professional Services & Customer Advisory Consultant to support customers throughout the product and service journey in a fully remote role based in the United Kingdom. You will combine customer consultation, commercial awareness and professional service guidance to deliver a smooth customer experience.

You will understand customer requirements, coordinate with internal teams, prepare quotations or proposals, handle enquiries and maintain accurate records, while