Remote-Ready Customer Experience Specialist

Amcor; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

Amcor is seeking a Customer Service Specialist in the UK to be the central contact between customers and the company. This role demands a customer-centric mindset and the ability to manage complex relationships independently.

The ideal candidate will have at least 3 years of experience in a similar role, strong Excel skills, and familiarity with SAP and Salesforce.com. The position offers opportunities for continuous improvement and professional growth.

Qualifications

• Minimum of 3 years’ experience in a similar position, preferably in a packaging or manufacturing environment.
• Strong Excel skills appreciated.
• Experience of SAP and Salesforce.com preferred.
• Full and preferably clean UK Driving License.

Responsibilities

• Manage end to end order management from placement to delivery.
• Work closely with functional areas to monitor customer requirements.
• Prepare and lead performance reviews with customers.
• Proactively manage finished goods levels and aged inventory.
• Acknowledge and manage customer complaints.
• Initiate return of goods and coordinate rush shipments.

Skills

Customer Focused

Results Orientated

Excellent interpersonal and communication skills

Ability to build collaborative relationships

Excellent time management and organisational skills

Self-motivated

Education

3 years’ experience in a similar position

Strong Excel skills

Experience of SAP and Salesforce.com

Full and preferably clean UK Driving License

Job description

Amcor is seeking a Customer Service Specialist in the UK to be the central contact between customers and the company. This role demands a customer-centric mindset and the ability to manage complex relationships independently.

The ideal candidate will have at least 3 years of experience in a similar role, strong Excel skills, and familiarity with SAP and Salesforce.com. The position offers opportunities for continuous improvement and professional growth.