Part-Time Customer Service Advisor | Hybrid Role

People First; Exeter; Hybrid; GBP 12,000 - 17,000; Part time

Benefits offered by this job

34 days holiday incl bank holidays &生日

Life Insurance

Medical Insurance Lite

Wellness Programmes

Pensions scheme

Long Service Awards

Discount Scheme

On-site Parking

Casual dress

Cycle to Work Scheme

Learning and Development Opportunities

Hybrid Working

Job summary

Taking Care is seeking a part-time Customer Services Advisor in Exeter to handle inbound calls and serve as the point of contact for personal alarm queries, repairs, and account changes. The role supports our 24/7 service for 120,000+ customers and involves preparing documents for new contracts and handling office orders and account queries.

You will need excellent interpersonal skills, a calm and empathetic manner, and the ability to multitask in a busy environment.

Qualifications

• Previous call centre experience is desired but not essential.
• Experience in Customer Service environment.
• Excellent organisational and interpersonal skills.
• A calm, empathetic, and caring nature.
• Ability to work independently and as part of a team.
• Strong attention to detail.
• Proficiency with Microsoft Office packages.
• You enjoy a fast-paced environment and handle busy periods while maintaining service.

Responsibilities

• Answering all Customer Service calls according to policy and procedure.
• Accurately recording notes from customer calls.
• Using various systems to keep records up to date.
• Handling inbound and outbound calls.
• Ensuring confidentiality, security of information, and data protection.
• Providing administrative support to the Customer Services Manager and taking on specific projects as needed.
• Processing repairs, replacements, credits, invoices, and payments for customers.
• Communicating with external agencies when required.

Skills

Call centre experience

Customer service

Organisational skills

Interpersonal skills

Empathy

Teamwork

Attention to detail

Microsoft Office

Multitasking

Tools

Microsoft Office

Job description

Taking Care is seeking a part-time Customer Services Advisor in Exeter to handle inbound calls and serve as the point of contact for personal alarm queries, repairs, and account changes. The role supports our 24/7 service for 120,000+ customers and involves preparing documents for new contracts and handling office orders and account queries.

You will need excellent interpersonal skills, a calm and empathetic manner, and the ability to multitask in a busy environment.