Customer Service Advisor

Premium Credit Limited; Greater London; Remote; GBP 22,000 - 30,000; Full time

Benefits offered by this job

25 days holiday (plus up to 5 days buy

Competitive pension scheme

Learning and development opportunities

Employee Assistance Programme 24/7

Volunteering days

Lifestyle discounts

Job summary

Premium Credit Limited is seeking a Customer Service Advisor to join our home-based team. The role focuses on delivering outstanding customer experiences via inbound calls and emails, with comprehensive training on systems and processes.

The position operates 37.5 hours weekly, with a Monday–Friday rota between 8am and 6.15pm. A supportive environment emphasizes development, quality customer care, and working in a regulated, compliant setting.

Qualifications

• Maintain high standards of customer care in every interaction.
• Develop skills within a professional environment.
• Able to work in a fast paced targeted environment.

Responsibilities

• Handle inbound calls and emails to assist customers.
• Update bank or address details and process payments as required.
• Respond to emails on a rotational basis as part of the team.
• Receive training to handle more complex client and commercial partner queries.
• Work toward targets such as calls per hour and call quality.

Job description

Customer Service Advisor – Work from Home – Full Time

£26426 per annum

Are you passionate about helping people? Are you looking for a role where you can enhance your customer service skills and develop a career path, remaining in Customer Service or exploring other areas of our business? At Premium Credit we’re looking to hire Customer Service Advisors who are able to provide outstanding customer experiences to our partners and customers through inbound calls and emails.

You’ll receive all the training you need on our systems, processes and industry as well as training to enhance the skills that you already have in communicating professionally, listening and understanding customer needs. You’ll be supported in your journey to success by your buddy and your team manager, as well as the teams around you.

We’re keen for you to apply if;

• You maintain high standards of customer care in every interaction
• You want to develop your skills within a professional environment
• You’re able to work in a fast paced targeted environment

What will you be doing?

Our contact centre is open Monday to Friday between 8am and 6.15pm, so you’ll have a shift rota between these times, working an average of 37.5 hours a week, leaving you free to enjoy your evenings and weekends.

• You could be perform routine tasks such as updating bank or address details or processing payments, or you may deal with more complex calls from vulnerable customers who require additional support.
• You’ll update call notes and any further actions required using the set processes.
• On a rotational basis you will spend time responding to emails
• You’ll be developed and trained to respond to more complex client and commercial partner queries.
• You’ll work to targets such as calls per hour and call quality, ensuring that you consistently provide the highest levels of customer care.

What do we Offer?

Premium Credit is a leading provider of insurance premium finance and a range of annually charged services such as school fees, golf club membership and football season tickets in the UK and Ireland. It’s an exciting time to join us as we continue to grow and work collaboratively for our future success.

Certified as a Great Place to Work, we have a purpose and values driven culture that ensures we treat each other, our partners and customers with respect and care, uphold our regulatory obligations and treat our customers fairly.

Our benefits include

• 25 days holiday (plus the opportunity to buy or sell up to 5 days per year)
• A competitive workplace pension scheme
• Learning and development opportunities that will support your career development
• 24/7 access to our Employee Assistance Programme as well as access to Mental Health First Aiders
• 1 days paid volunteering per year
• A range of shopping and lifestyle discounts through our benefits portal

More information for you….

We’re committed to providing reasonable adjustments or accommodations for applicants, so if you need assistance or support during the recruitment process, please let us know on the application form or by sending an email to [e-mail]

If you’re made an offer of employment you’ll be required to prove your eligibility to work in the UK before you start work. You must reside in the UK from the start date of this role; unfortunately we are unable to provide visa sponsorship at this time.

To ensure you can work from home efficiently you will be asked to provide your internet speed at the application stage.

Premium Credit are an equal opportunities employer with a strong and passionate commitment to Diversity, Equality and Inclusion in the workplace. We welcome applications from all sections of the community and encourage people from all backgrounds to apply. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

By submitting your application, you agree that Premium Credit may collect your personal data for recruiting and related purposes. PCL uses AI tools to assist with our review of applications, including to summarise CVs against relevant job criteria and transcribe interviews. However, our team always makes the final decision on any application. Please see our privacy notice (https://www.premiumcredit.com/Recruitment-privacy-notice) for further information on how we process your personal data during the application process.

All postholders will be subject to appropriate pre-employment vetting procedures and a satisfactory Disclosure & Barring Service (DBS) check prior to appointment.

Please note, we reserve the right to close this vacancy early if we identify a number of suitable candidates. All applicants will be advised if the vacancy closes early.