E-commerce Support Specialist — Onsite in Leeds

Key Appointments (UK) Ltd; Leeds; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

Free onsite parking

Job summary

Key Appointments (UK) Ltd in Leeds is hiring an E-commerce Customer Service Advisor to support online orders, answer questions and resolve delivery issues. Based onsite within a small team, you’ll handle inquiries via phone, email, live chat and WhatsApp, ensuring smooth order processing and a positive customer experience.

The role is full-time, Monday–Friday, 9:00am–5:00pm, with a salary of £25,500 per annum, reviewed on probation.

Qualifications

• Is dynamic, proactive and comfortable using their own initiative.
• Has GCSE Maths & English at grade C/4 or above.
• Communicates confidently and professionally, both verbally and in writing.
• Enjoys helping customers and finding solutions.
• Is organised, accurate and able to manage different priorities.
• Takes ownership and follows things through.
• Is adaptable, positive and happy to contribute within a small team.
• Is confident using IT and willing to learn new systems.

Responsibilities

• Answering pre and post-order customer enquiries.
• Managing website orders and providing product, stock and delivery information.
• Investigating delivery, damaged, faulty or missing goods queries.
• Liaising with suppliers, couriers and the warehouse to resolve issues.
• Arranging replacements, refunds and other solutions.
• Placing supplier orders and updating customers on lead times.
• Keeping customer and order information accurate and up to date.
• Following queries through to resolution and ensuring customers are kept informed.

Skills

Customer service

E-commerce

Order processing

Communication

Education

GCSE Maths (C/4+)

GCSE English (C/4+)

Tools

Shopify

Job description

Key Appointments (UK) Ltd in Leeds is hiring an E-commerce Customer Service Advisor to support online orders, answer questions and resolve delivery issues. Based onsite within a small team, you’ll handle inquiries via phone, email, live chat and WhatsApp, ensuring smooth order processing and a positive customer experience.

The role is full-time, Monday–Friday, 9:00am–5:00pm, with a salary of £25,500 per annum, reviewed on probation.