Remote Credit Control Specialist: Cash Flow & Dunning

Shaw Industries Group; Sanquhar; Remote; GBP 25,000 - 40,000; Full time

Job summary

Shaw Industries Group is seeking a Credit Controller for a home-based role, reporting into the FSSC team. You will link customers’ accounting with procurement for flooring products, aiming to maximise cash collection while minimising credit risk.

You will handle statements, credit releases, dunning, and Netsuite processing, collaborating with sales and senior management across regions. This role supports global operations from a UK base.

Qualifications

• Experience in credit control and debt collection.
• Ability to interpret customer statements and resolve discrepancies.
• Strong communication skills with customers and internal teams.

Responsibilities

• Credit control reporting including issuing customer statements.
• Releasing customer orders based on credit limits and overdue balances.
• Calling customers and pursuing payment to reduce overdue balances.
• Undertaking all dunning duties to collect on time.
• Setting up new customer accounts in Netsuite.
• Reconciling and investigating customer statements with bank accounts.
• Processing approved cases and issuing credit notes in Netsuite.
• Managing open orders to ensure credit limits and payment terms are satisfied.
• Reviewing credit limits and payment terms based on experience and financials.

Skills

Credit control

Cash collection

Dunning

Customer communications

Credit risk assessment

Tools

Netsuite

Job description

Shaw Industries Group is seeking a Credit Controller for a home-based role, reporting into the FSSC team. You will link customers’ accounting with procurement for flooring products, aiming to maximise cash collection while minimising credit risk.

You will handle statements, credit releases, dunning, and Netsuite processing, collaborating with sales and senior management across regions. This role supports global operations from a UK base.