Credit Control

Shaw Europe Limited; Sanquhar; Remote; GBP 25,000 - 40,000; Full time

Job summary

Shaw Industries Group is seeking a Credit Controller for a home-based role, reporting into the FSSC team. You will link customers’ accounting with procurement for flooring products, aiming to maximise cash collection while minimising credit risk.

You will handle statements, credit releases, dunning, and Netsuite processing, collaborating with sales and senior management across regions. This role supports global operations from a UK base.

Qualifications

• Experience in credit control and debt collection.
• Ability to interpret customer statements and resolve discrepancies.
• Strong communication skills with customers and internal teams.

Responsibilities

• Credit control reporting including issuing customer statements.
• Releasing customer orders based on credit limits and overdue balances.
• Calling customers and pursuing payment to reduce overdue balances.
• Undertaking all dunning duties to collect on time.
• Setting up new customer accounts in Netsuite.
• Reconciling and investigating customer statements with bank accounts.
• Processing approved cases and issuing credit notes in Netsuite.
• Managing open orders to ensure credit limits and payment terms are satisfied.
• Reviewing credit limits and payment terms based on experience and financials.

Skills

Credit control

Cash collection

Dunning

Customer communications

Credit risk assessment

Tools

Netsuite

Job description

Job Title Credit Control Position Overview Profile Credit Controller Credit Control Position Overview:

The credit control role is pivotal for the success of the business. The credit controller is the link between the customers accounting department and their procurement of our flooring products. We undertake to provide an outstanding service and yet at the same time ensure that we collect the money due and minimise credit risk.

Reporting to: The employee will be home based and will be part of the financial shared services centre( FSSC) team reporting to the FSSC manager.

Primary Responsibilities

• Credit control reporting including the issuing of customer statements
• Releasing customer orders based on credit limits and overdue balances
• Calling customers and chasing payment
• Undertaking all the dunning duties
• Setting up new customer accounts in Netsuite (Excluding Refinitiv report)
• Reconciling and investigation of customer statements. Liaising with bank accounting department if incorrect customer allocations have been made.
• Processing of approved cases and issue of credit notes in Netsuite.
• Proactively managing customers open orders to ascertain if the customer has a sufficient credit limit or ensuring no overdue invoices will prevent the release of orders.
• Reviewing customer credit limits and payment terms based on payment experience, D&B reporting or customer financial performance.
• Dealing with and processing letters of credit, supporting the specialist letter of credit team based in the USA.

Contacts interactions

• Customer service employees
• Sales employees and sales managers
• Customers
• EMEA and USA senior management.

Work Shift 7.5 hour day shift

Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

A history of success, a future of possibility

Founded in 1967, Shaw Industries' leadership has been built on a history of success.

Over time, our products have expanded, the customers we serve have been broadened, and the technology we use has advanced, but our vision to create a better future remains the same.

Exceeding our customers' expectations for quality, service and performance is at the heart of our business.

Global Flooring Provider Shaw Industries Group Inc. supplies carpet, resilient, hardwood, tile and stone, synthetic turf, and other specialty products to residential and commercial markets worldwide.

Operational Excellence Our manufacturing operations and integrated supply chain deliver a broad array of products to meet diverse needs across residential and commercial markets throughout the world.

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Award Winning The success of our company and the success of our associates go hand-in-hand. We are consistently awarded as an employer of choice, community partner, and leader in design and innovation.

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We Sustain Human Ability At Shaw, sustainability means sustaining human ability in all of our products and processes. We ask ourselves "how can we minimize our impact on the environment and maximize human potential?"

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