Remote Claims Support Specialist

Sedgwick; Cardiff; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Self Invested Personal Pension (SIPP)

25 days holiday + BH

Private healthcare

Life assurance

Employee assistance program

Job summary

Sedgwick in the UK is hiring a Claims Support Technician to support a repair-based portfolio and help claimants get back on track. You’ll oversee repairs on our in-house system, schedule engineers, update records, and ensure progress with a strong customer focus.

This permanent full-time role involves diary management, clear communication with policyholders, insurers, and contractors, and prioritising urgent claims. A proactive problem-solver thrives in our fast-paced environment.

Qualifications

• Experience in a customer service office environment.
• Excellent communication with policyholders, insurers, contractors.
• Initiative to overcome challenges and escalate issues when needed.
• Contractor repair support experience is advantageous.

Responsibilities

• Oversee repairs on our in-house claims system.
• Schedule engineers and update records.
• Ensure timely repair progression.
• Diary management and prioritise urgent requests.
• Liaise with customers, contractors and insurers.

Skills

Customer service

Communication skills

Organisation

Proactive problem solving

Job description

Sedgwick in the UK is hiring a Claims Support Technician to support a repair-based portfolio and help claimants get back on track. You’ll oversee repairs on our in-house system, schedule engineers, update records, and ensure progress with a strong customer focus.

This permanent full-time role involves diary management, clear communication with policyholders, insurers, and contractors, and prioritising urgent claims. A proactive problem-solver thrives in our fast-paced environment.