Claims Support Technician

Sedgwick; Cardiff; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Self Invested Personal Pension (SIPP)

25 days holiday + BH

Private healthcare

Life assurance

Employee assistance program

Job summary

Sedgwick in the UK is hiring a Claims Support Technician to support a repair-based portfolio and help claimants get back on track. You’ll oversee repairs on our in-house system, schedule engineers, update records, and ensure progress with a strong customer focus.

This permanent full-time role involves diary management, clear communication with policyholders, insurers, and contractors, and prioritising urgent claims. A proactive problem-solver thrives in our fast-paced environment.

Qualifications

• Experience in a customer service office environment.
• Excellent communication with policyholders, insurers, contractors.
• Initiative to overcome challenges and escalate issues when needed.
• Contractor repair support experience is advantageous.

Responsibilities

• Oversee repairs on our in-house claims system.
• Schedule engineers and update records.
• Ensure timely repair progression.
• Diary management and prioritise urgent requests.
• Liaise with customers, contractors and insurers.

Skills

Customer service

Communication skills

Organisation

Proactive problem solving

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Claims Support Technician

Be the calm voice claimants rely on to get their lives back on track.

Job Location: Cardiff/Birmingham

Job Type: Permanent Full Time Position

Remuneration: Competitive salary taking into account skills, experience and qualifications

We have an exciting opportunity for someone with a background in claims handling, the construction industry, or customer service.

You will manage a repair-based portfolio, setting up and overseeing repairs on our in-house claims system, scheduling engineers, updating records, and ensuring timely repair progression.

Experience with schedules of work is a plus. You should be skilled in diarising activities, liaising with customers, contractors, and clients, and ensuring repairs are completed promptly with excellent customer service.

The role involves telephone and written interactions with key stakeholders, regular email and diary checks, and prioritising urgent requests or complaints. Being highly organised is essential.

It's a perfect fit for those who crave variety, enjoy problem-solving, and want to build a rewarding career in a fast-paced environment.

The skills you will have when you apply:

• Experience in a customer service office environment
• Excellent communication skills: You'll speak with and write to policyholders, insurers, contractors, and more.
• Initiative to overcome challenges and confidence to elevate issues where necessary to achieve the desired outcomes.
• Contractor repair support experience will be a distinct advantage.

The skills that will be developed once working:

• We will provide all the Sedgwick specific training you need to thrive in this role

What we’ll give you for this role:

Remuneration & more

• Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home

Health & support

• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Employee assistance programme for employee wellbeing
• Group Income Protection

Other Benefits

• Voluntary benefits – green car scheme, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.

You’ll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).