Remote Claims Handler: Customer-Focused

WNS; Glasgow; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

WNS Assistance in Glasgow is hiring Claims Handlers / Customer Service Representatives to support clients across the UK. The role is hybrid/remote, focused on delivering high-quality service at the time customers need it most.

You will handle enquiries, estimate claim values within authority, identify potential recovery or fraud, and contribute to a positive team culture while following established procedures for low complexity claims.

Qualifications

• The ability to utilise a variety of communication approaches to build rapport and a positive relationship to help resolve a customer predicament
• A conscientious, positive enthusiastic approach to work and maintain good relationships with customers and colleagues
• Self-motivated with the ability to work as part of an office based or remote team
• Excellent time management and organisational skills
• Good decision making skills
• Previous call centre experience is essential
• Previous property insurance experience preferred but not essential

Responsibilities

• Promptly handle and resolve all enquiries from both customers and external contacts to ensure delivery of our streamlined claims service
• Establish timely reserves within authority limit by estimating value of claims
• Identify potential Recovery and Fraud claims
• Maximise Productivity within the Team
• Follow established claims handling procedures for low complexity, low exposure claims to ensure consistency and quality claims service.
• Negotiate settlement of claims within authority limits
• Contribute to a positive and supportive team culture

Skills

Communication

Time management

Decision making

Self-motivated

Call centre exp

Remote work

Job description

WNS Assistance in Glasgow is hiring Claims Handlers / Customer Service Representatives to support clients across the UK. The role is hybrid/remote, focused on delivering high-quality service at the time customers need it most.

You will handle enquiries, estimate claim values within authority, identify potential recovery or fraud, and contribute to a positive team culture while following established procedures for low complexity claims.