Remote Claims Service Technician

Sedgwick; Glasgow; Hybrid; GBP 22,000 - 34,000; Full time

Benefits offered by this job

Self Invested Personal Pension (SIPP)

Holiday allowance 25 days + bank

Job summary

Sedgwick in Glasgow, UK seeks a Customer Service Claims Technician to guide claimants through the process with empathy and accuracy. You’ll resolve domestic claims, record details, and set expectations for the service journey while coordinating with Home Adjusting and other teams.

Join a caring culture offering work-life balance and a flexible mix of office and home working to support personal and professional growth.

Qualifications

• Experience in a customer service office environment.
• Excellent communication with policyholders, insurers and contractors.

Responsibilities

• Assist in resolving domestic claims and be the main contact for customers.
• Provide excellent customer service on every call and record claim details accurately.
• Learn policy and procedure requirements and handle difficult conversations when needed.
• Collaborate with Home Adjusting and other departments to keep customers at the heart of the service.
• Balance office and remote working to support work-life balance.

Skills

Customer service

Excellent communication

Stakeholder communication

Job description

Sedgwick in Glasgow, UK seeks a Customer Service Claims Technician to guide claimants through the process with empathy and accuracy. You’ll resolve domestic claims, record details, and set expectations for the service journey while coordinating with Home Adjusting and other teams.

Join a caring culture offering work-life balance and a flexible mix of office and home working to support personal and professional growth.