Claims Handler

IDEX Consulting Ltd; Glasgow; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

IDEX Consulting Ltd in Glasgow is seeking a Claims Handler to support clients through the full claim lifecycle, from notification to settlement. The role offers hybrid from Glasgow or remote work, with a focus on clear client updates and active insurer engagement.

You’ll need to stay organised, calm under pressure, and comfortable communicating with clients and insurers alike, helping to drive swift resolution of complex claims as the team grows.

Qualifications

• Experience handling commercial claims, ideally on broker side.
• Ability to manage claims from notification to settlement.
• Strong communication with clients and insurers under pressure.

Responsibilities

• Take ownership of claims from first notification through to settlement.
• Keep clients informed and challenge insurers when needed.
• Work with loss adjusters to resolve claims.

Skills

Claims handling

Commercial insurance

Client communication

Organisation

Job description

Claims Handler, Glasgow (Hybrid or Remote)

When a client’s business is hit by a fire, a flood or a liability claim, the person they speak to first makes a huge difference. That could be you.

A growing independent commercial broker is looking for a Claims Handler to support its clients when they need it most. You’ll take ownership of claims from first notification through to settlement, keeping clients informed, challenging insurers where needed and working with loss adjusters to get things resolved.

The team is busy, supportive and still growing, so there’s room to develop and take on more as you progress.

If you’ve handled commercial claims before, ideally on the broker side, I’d like to hear from you. Junior or experienced, every application will be looked at.

You’ll need to be organised, calm under pressure and comfortable having straight conversations with clients and insurers alike.

You can work hybrid from Glasgow or fully remote, whichever suits you.