Hybrid Claims & Customer Service Advisor (Fixed Term)

Sedgwick Claims Management Services Ltd; Glasgow; Hybrid; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Private healthcare plan

Holiday allowance: 25 days + bank hols

Flexible working: office or home

Self Invested Personal Pension (SIPP)

Life assurance

Group Income Protection

Employee assistance programme

Discounts on products and services

Job summary

Sedgwick Claims Management Services Ltd is seeking a Customer Service Claims Technician for a fixed-term contract in Glasgow. You will handle domestic claims, act as the main contact for customers and stakeholders, and deliver high-quality service while learning Sedgwick’s policies and procedures.

You will work in a mixed office/remote setup, collaborating with the Home Adjusting team and multiple departments to ensure customer-centric outcomes and accurate claim records throughout the service

Qualifications

• Experience in a customer service office environment.
• Excellent communication skills: you'll speak with and write to policyholders, insurers, contractors, and more.
• Contractor repair support experience will be a distinct advantage.

Responsibilities

• Be the main contact for customers and stakeholders during the claims process.
• Provide excellent customer service on every call and record claim details accurately.
• Set clear expectations for the service journey and ensure policy and procedure requirements are understood.
• Collaborate with the Home Adjusting team and communicate with other departments to keep customers at the heart of the process.

Skills

Customer service

Communication

Contractor repair support

Job description

Sedgwick Claims Management Services Ltd is seeking a Customer Service Claims Technician for a fixed-term contract in Glasgow. You will handle domestic claims, act as the main contact for customers and stakeholders, and deliver high-quality service while learning Sedgwick’s policies and procedures.

You will work in a mixed office/remote setup, collaborating with the Home Adjusting team and multiple departments to ensure customer-centric outcomes and accurate claim records throughout the service