Remote Claims Technician: Client-Focused Repair Lead

Sedgwick Claims Management Services Ltd; Glasgow; Hybrid; GBP 26,000 - 42,000; Full time

Benefits offered by this job

Private healthcare

Group pension

25 days holiday + bank holidays

Flexible hybrid working

Job summary

Sedgwick Claims Management Services Ltd in Glasgow invites applications for a Claims Technician role. You will oversee repair-based claims, manage progress on our in-house system, and ensure timely completion with excellent customer service.

The role may involve working from home or in the office as part of a supportive team. You should have customer service experience, strong communication skills, and the ability to prioritise tasks.

Qualifications

• Experience in a customer service office environment.
• Excellent communication with policyholders, insurers and contractors.
• Ability to prioritise workload and identify urgent tasks.
• Commitment to work towards the Chartered Institute of Loss Adjusters’ Cert CILA qualification.

Responsibilities

• Oversee repair-based portfolio and manage repair progress on our in-house claims system.
• Set up and update records; proactively manage repair timelines.
• Liaise with customers, contractors and clients to ensure smooth communication and timely repairs.

Skills

Customer service

Communication

Prioritisation

CILA qualification

Tools

In-house claims system

Job description

Sedgwick Claims Management Services Ltd in Glasgow invites applications for a Claims Technician role. You will oversee repair-based claims, manage progress on our in-house system, and ensure timely completion with excellent customer service.

The role may involve working from home or in the office as part of a supportive team. You should have customer service experience, strong communication skills, and the ability to prioritise tasks.