Remote CCaaS Growth Manager – CX Enterprise

Gamma; Newbury; On-site; GBP 55,000 - 85,000; Full time

Benefits offered by this job

25 days annual leave + birthday

Subsidised private medical insurance

5.1% matched pension contributions

Enhanced parental leave

Life assurance

Income protection

Share save and incentive plans

Electric Vehicle and Cycle scheme

Employee discounts

Volunteer day

Job summary

Gamma is recruiting a Business Development Manager to accelerate CCaaS growth across the UK, working remotely with travel to client sites. You will drive new business with channel partners and direct customers, positioning Gamma as a trusted advisor in CX and CCaaS solutions.

The role demands strong commercial acumen, deep CCaaS knowledge, and the ability to engage executives from managers to C-suite. You will collaborate with internal teams to craft compelling propositions and close

Qualifications

• Experience in a Business Development, Sales Specialist, or Account Management role within the telecommunications, UCaaS, CX, or CCaaS sector.
• Strong knowledge of Contact Centre as a Service platforms and customer experience technologies.
• Experience selling through indirect channels, partners, or managed service providers would be highly advantageous.
• Demonstrable track record of achieving and exceeding revenue targets.
• Strong consultative sales and relationship management skills.

Responsibilities

• Driving sales growth and revenue generation for Gamma's CCaaS portfolio across new and existing customers.
• Developing and executing business development strategies to increase market share and pipeline opportunities.
• Building and maintaining strong relationships with channel partners, strategic customers, and key stakeholders.
• Identifying customer challenges and aligning Gamma's customer experience solutions to deliver business value.
• Supporting the wider sales community with CCaaS expertise, solution positioning, and competitive differentiation.
• Delivering customer presentations, product demonstrations, and commercial proposals.
• Working collaboratively with marketing teams on campaigns, events, webinars, and lead generation initiatives.
• Managing opportunities through the sales cycle, from qualification through to contract signature.
• Maintaining a strong understanding of market trends, competitors, and emerging technologies within the CCaaS and CX space.
• Collaborating with vendor and technology partners to maximise joint opportunities and drive growth.
• Providing accurate pipeline forecasting and reporting through CRM systems.

Skills

CCaaS

CX technologies

Sales

Channel sales

Stakeholder management

Presentation skills

Negotiation

CRM

Tools

Genesys

Five9

NICE

Talkdesk

Amazon Connect

Content Guru

Job description

Gamma is recruiting a Business Development Manager to accelerate CCaaS growth across the UK, working remotely with travel to client sites. You will drive new business with channel partners and direct customers, positioning Gamma as a trusted advisor in CX and CCaaS solutions.

The role demands strong commercial acumen, deep CCaaS knowledge, and the ability to engage executives from managers to C-suite. You will collaborate with internal teams to craft compelling propositions and close