UK CCaaS Enterprise Growth Manager

Gamma; Manchester; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Annual leave 25 days

Private medical insurance

Pension matching 5.1%

Parental leave

Life assurance

Share save

EV/cycle scheme

Employee discounts

Volunteer day

Job summary

Gamma is seeking a driven Business Development Manager to accelerate the growth of its CCaaS and CX portfolio in the UK market. The role is home-based in the UK with travel to client sites, requiring strong commercial acumen and deep CCaaS knowledge.

You will work with internal sales teams, partners, and vendors to identify opportunities, craft compelling propositions, and support customers in transforming their contact centre environments.

Qualifications

• Proven experience in Business Development, Sales Specialist, or Account Management within telecom, UCaaS, CX, or CCaaS sectors.
• Strong knowledge of CCaaS platforms and customer experience technologies.
• Experience selling through indirect channels, partners, or MSPs is advantageous.
• Track record of achieving and exceeding revenue targets.
• Excellent presentation, communication, and networking skills.

Responsibilities

• Driving sales growth and revenue for Gamma's CCaaS portfolio across new and existing customers.
• Developing and executing business development strategies to increase market share and pipeline opportunities.
• Building and maintaining relationships with channel partners, strategic customers, and key stakeholders.
• Identifying customer challenges and aligning Gamma's CX solutions to deliver business value.
• Supporting the wider sales team with CCaaS expertise, solution positioning, and competitive differentiation.
• Delivering customer presentations, product demonstrations, and commercial proposals.
• Collaborating with marketing on campaigns, events, webinars, and lead generation.
• Managing opportunities through the sales cycle from qualification to contract signature.
• Maintaining understanding of market trends, competitors, and emerging CCaaS/CX tech.
• Collaborating with vendor/tech partners to maximise joint opportunities and growth.
• Providing accurate pipeline forecasting and CRM reporting.

Skills

Business Development

Sales

Account Management

Telecommunications

UCaaS

CX

CCaaS

Stakeholder engagement

Job description

Gamma is seeking a driven Business Development Manager to accelerate the growth of its CCaaS and CX portfolio in the UK market. The role is home-based in the UK with travel to client sites, requiring strong commercial acumen and deep CCaaS knowledge.

You will work with internal sales teams, partners, and vendors to identify opportunities, craft compelling propositions, and support customers in transforming their contact centre environments.