Strategic Account Director - Gamma Business

Gamma; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

25 days annual leave

Private medical insurance

5.1% matched pension contributions

Enhanced parental leave

Life assurance and Income protection

Share save and incentive plans

Electric Vehicle and Cycle scheme

Employee discounts

Volunteer day

Job summary

Gamma is seeking an Account Director – Business Development, Service Provider, to acquire new strategic service provider partners and drive growth of onboarded partners. Reporting to Head of New Business, the role blends new partner acquisition with early-stage partner development, focusing on UK telecoms, UCaaS, CCaaS, and cloud portfolios.

You will lead end-to-end partner acquisition, build executive relationships, negotiate deals, and sign contracts.

Qualifications

• Significant experience in telecoms, UCaaS, CCaaS, or cloud communications.
• Proven track record of acquiring new business and developing partners.
• Experience closing complex, high-value B2B sales.
• Strong negotiation and relationship management skills.
• Ability to work effectively from a home-based environment.

Responsibilities

• Identify and acquire new service provider partners aligned to Gamma's growth strategy.
• Lead end-to-end partner acquisition, from market mapping to contract signature.
• Grow a portfolio of onboarded partners and drive rapid revenue.
• Collaborate cross-functionally with Product, Marketing, and Service Delivery.
• Maintain healthy pipeline and accurate forecasting in CRM.

Skills

Telecoms industry experience

New business acquisition

Partner development

Executive stakeholder management

Negotiation skills

Tools

HubSpot CRM

Job description

A Bit About Us

At Gamma we provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region.

A Bit About Us

At Gamma we provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region.

Our people are at the heart of everything we do. When you join us, you’ll be part of a collaborative, forward-thinking team that’s transforming how businesses connect and communicate globally.

We’re growing fast, but we never lose sight of what matters: our people. Whether you're looking to develop your skills, take on new challenges, or make a meaningful impact, Gamma is the place to do it.

What is the role responsible for?

As Account Director – Business Development, Service Provider, you will play a pivotal role in acquiring new strategic service provider partners and driving the growth of newly onboarded, high-potential partners. Reporting to the Head of New Business, this role combines new partner acquisition with early-stage partner development, ensuring new relationships scale rapidly, deliver value, and contribute to Gamma's long-term growth ambitions.

This role is suited to a commercially driven sales professional who thrives in complex partner environments, enjoys opening new strategic relationships, and can balance consultative selling with hands-on commercial execution.

What will you be doing day-to-day?

New Partner Acquisition

• Identify, target, and acquire new service provider partners aligned to Gamma's Service Provider growth strategy.
• Develop a deep understanding of the UK service provider, telecoms, cloud communications, and carrier landscape.
• Lead end-to-end partner acquisition activity, from market mapping and prospecting through to commercial negotiation and contract signature.
• Build and maintain strong executive-level relationships with prospective partners, positioning Gamma as a strategic long-term supplier.
• Create and execute account plans for target prospects, ensuring a structured approach to partner acquisition.

High-Potential Partner Growth

• Own and grow a portfolio of newly onboarded, high-potential service provider partners, driving rapid revenue growth and partner activation.
• Work closely with internal stakeholders to ensure partners are successfully onboarded, enabled, and supported.
• Identify opportunities across Gamma's UCaaS, CCaaS, Connectivity, Mobile, Communications Enablement, and Cloud portfolio.
• Develop joint business plans and growth strategies with partners to maximise commercial success.
• Act as the senior commercial point of contact during the early stages of the partner lifecycle.

Commercial Execution & Deal Leadership

• Lead complex, multi-stakeholder commercial opportunities, including pricing, commercial negotiations, business case development, and contract management.
• Build robust forecasts and business cases for new opportunities, ensuring sustainable and profitable growth.
• Personally lead and close strategically important, high-value opportunities.
• Manage senior stakeholder relationships across both customer and internal Gamma teams.

Cross-Functional Collaboration

• Work closely with Product, Marketing, Commercial Operations, Technical, and Service Delivery teams to ensure partner propositions remain compelling and competitive.
• Provide market insight, customer feedback, and competitive intelligence to support Gamma's wider Service Provider strategy.
• Support partner onboarding and transition into longer-term account management or strategic account teams where appropriate.
• Contribute to the continuous improvement of sales processes, partner engagement models, and go-to-market initiatives.

Pipeline Management & Governance

• Own and manage a healthy new business pipeline, maintaining strong forecasting discipline through Gamma's CRM systems.
• Ensure accurate reporting of opportunities, forecasts, and partner engagement activity.
• Adhere to Gamma's sales governance processes and commercial frameworks.
• Proactively identify risks, dependencies, and blockers within opportunities, driving timely resolution.

Key Measures of Success

• Acquisition of new strategic service provider partners.
• Achievement of individual Gross Margin and revenue targets.
• Growth and activation of newly onboarded partners.
• Quality, sustainability, and profitability of partner relationships.
• Pipeline health, forecasting accuracy, and sales governance compliance.
• Contribution to overall Service Provider Business Unit growth objectives.

What You’ll Bring

Essential:

• Significant experience within telecoms, UCaaS, CCaaS, cloud communications, connectivity, mobile, or wholesale communications markets.
• Proven track record of new business acquisition and partner development.
• Experience managing and closing complex, high-value B2B sales opportunities.
• Strong commercial acumen with the ability to engage and influence senior stakeholders and executive decision-makers.
• Excellent negotiation, presentation, and relationship management skills.
• Self-motivated and capable of operating effectively in a home-based environment.
• Strong pipeline management and forecasting discipline.

Desirable:

• Existing network within the UK service provider, carrier, telecoms, cloud, or channel ecosystem.
• Experience working with service providers, wholesale operators, MSPs, UCaaS providers, and CCaaS providers.
• Knowledge of Gamma's portfolio, channel model, or wholesale telecommunications markets.
• Experience using HubSpot or equivalent CRM platforms.
• Understanding of SIP, voice, mobile, cloud communications, or communications enablement technologies.

What do we offer you?

• 25 days annual leave + birthday
• Subsidised private medical insurance
• 5.1% matched pension contributions
• Enhanced parental leave
• Life assurance and Income protection
• Share save and incentive plans
• Electric Vehicle and Cycle scheme
• Employee discounts
• Volunteer day

A few things to note

We require all candidates to be eligible to work in the UK and pass a basic DBS check.

If you don’t meet every requirement but feel you could thrive in this role, we would still encourage you to apply.

Gamma is an equal-opportunity employer committed to building diverse, inclusive teams where everyone feels valued and can be their authentic selves. We welcome applicants from all backgrounds, especially those underrepresented in our industry. As a family-friendly employer, we foster a culture of trust, autonomy, and flexibility to support your work-life balance and help you thrive at Gamma.

For recruitment agencies – we have a network of fantastic partners that support us in our hiring from time to time. We’re not looking to increase that network currently, so please don’t send speculative CVs.