Remote Business Analyst: AI-Driven Process Automation

Mason & Co; United Kingdom; Remote; GBP 45,000 - 75,000; Full time

Job summary

Mason & Co IT Consultancy LTD is seeking a skilled Business Analyst to help clients understand operational challenges and define clear system requirements.

You will connect business stakeholders with our delivery team, ensuring solutions address real needs with clear acceptance criteria. This is a permanent, full-time, fully remote role across varied projects in business systems, automation and AI-enabled workflows.

Qualifications

• Practical business analysis on software implementation or process improvement projects.
• Strong workshop facilitation, interviewing and requirements gathering skills.
• Experience producing clear process maps, requirements and acceptance criteria.
• Ability to challenge assumptions constructively and resolve conflicting stakeholder needs.
• Understanding of business applications, data flows and system integrations.
• Experience supporting user acceptance testing.
• Strong written communication and documentation skills.
• An organised approach to managing requirements and changes.
• Ability to work independently and build relationships remotely.
• Experience with Zoho applications or AI adoption projects is a plus.

Responsibilities

• Run interviews and workshops to understand business objectives, user needs and existing processes.
• Map current processes and identify duplication, manual work, bottlenecks and control gaps.
• Develop proposed future processes with stakeholders and delivery specialists.
• Document requirements, business rules, user stories and acceptance criteria.
• Help prioritise requirements according to business value, dependencies and delivery constraints.
• Identify data requirements and integration dependencies.
• Assess automation opportunities, including exceptions and points requiring human review.
• Maintain traceability between business needs, agreed requirements and delivered functionality.
• Support user acceptance testing and help stakeholders assess whether requirements have been met.
• Assess the impact of proposed changes and support clear scope decisions.
• Contribute to user guidance, handover materials and adoption activities.

Skills

Business analysis

Workshop facilitation

Requirements gathering

Process mapping

Stakeholder management

UAT support

Documentation

Remote collaboration

Independent work

Tools

Zoho applications

BPMN

Workflow automation

AI adoption

Job description

Mason & Co IT Consultancy LTD is seeking a skilled Business Analyst to help clients understand operational challenges and define clear system requirements.

You will connect business stakeholders with our delivery team, ensuring solutions address real needs with clear acceptance criteria. This is a permanent, full-time, fully remote role across varied projects in business systems, automation and AI-enabled workflows.