Business Analyst – Systems & Automation

Mason & Co; United Kingdom; A distancia; GBP 45.000 - 75.000; Jornada completa

Descripción de la vacante

Mason & Co IT Consultancy LTD is seeking a skilled Business Analyst to help clients understand operational challenges and define clear system requirements.

You will connect business stakeholders with our delivery team, ensuring solutions address real needs with clear acceptance criteria. This is a permanent, full-time, fully remote role across varied projects in business systems, automation and AI-enabled workflows.

Formación

• Practical business analysis on software implementation or process improvement projects.
• Strong workshop facilitation, interviewing and requirements gathering skills.
• Experience producing clear process maps, requirements and acceptance criteria.
• Ability to challenge assumptions constructively and resolve conflicting stakeholder needs.
• Understanding of business applications, data flows and system integrations.
• Experience supporting user acceptance testing.
• Strong written communication and documentation skills.
• An organised approach to managing requirements and changes.
• Ability to work independently and build relationships remotely.
• Experience with Zoho applications or AI adoption projects is a plus.

Responsabilidades

• Run interviews and workshops to understand business objectives, user needs and existing processes.
• Map current processes and identify duplication, manual work, bottlenecks and control gaps.
• Develop proposed future processes with stakeholders and delivery specialists.
• Document requirements, business rules, user stories and acceptance criteria.
• Help prioritise requirements according to business value, dependencies and delivery constraints.
• Identify data requirements and integration dependencies.
• Assess automation opportunities, including exceptions and points requiring human review.
• Maintain traceability between business needs, agreed requirements and delivered functionality.
• Support user acceptance testing and help stakeholders assess whether requirements have been met.
• Assess the impact of proposed changes and support clear scope decisions.
• Contribute to user guidance, handover materials and adoption activities.

Conocimientos

Business analysis

Workshop facilitation

Requirements gathering

Process mapping

Stakeholder management

UAT support

Documentation

Remote collaboration

Independent work

Herramientas

Zoho applications

BPMN

Workflow automation

AI adoption

Descripción del empleo

Mason & Co IT Consultancy LTD | Full time

Mason & Co IT Consultancy helps organisations connect their systems, improve everyday operations and put AI to practical use.

We’re looking for a Business Analyst to help clients understand their operational challenges and define clear requirements for systems, integrations and automation.

You’ll connect business stakeholders with our delivery team, making sure proposed solutions address real needs and have clear acceptance criteria. Your work will span business applications, process improvements and AI-enabled workflows.

This is a permanent, full-time, fully remote role.

Your responsibilities will include:

• Run interviews and workshops to understand business objectives, user needs and existing processes.
  
• Map current processes and identify duplication, manual work, bottlenecks and control gaps.
  
• Develop proposed future processes with stakeholders and delivery specialists.
  
• Document requirements, business rules, user stories and acceptance criteria.
  
• Help prioritise requirements according to business value, dependencies and delivery constraints.
  
• Identify data requirements and integration dependencies.
  
• Assess automation opportunities, including exceptions and points requiring human review.
  
• Maintain traceability between business needs, agreed requirements and delivered functionality.
  
• Support user acceptance testing and help stakeholders assess whether requirements have been met.
  
• Assess the impact of proposed changes and support clear scope decisions.
  
• Contribute to user guidance, handover materials and adoption activities.
  

Requirements

• Practical business analysis experience on software implementation or process improvement projects.
  
• Strong workshop facilitation, interviewing and requirements gathering skills.
  
• Experience producing clear process maps, requirements and acceptance criteria.
  
• Ability to challenge assumptions constructively and resolve conflicting stakeholder needs.
  
• Understanding of business applications, data flows and system integrations.
  
• Experience supporting user acceptance testing.
  
• Strong written communication and documentation skills.
  
• An organised approach to managing requirements and changes.
  
• Ability to work independently and build relationships remotely.
  

Experience with Zoho applications, consultancy delivery, BPMN, workflow automation or AI adoption projects would be useful. Relevant business analysis qualifications are welcome but are not essential where equivalent practical experience can be demonstrated.

• Fully remote working.
  
• Varied projects across business systems, automation and AI.
  
• Collaboration with clients, implementation consultants and technical specialists.
  
• The opportunity to influence solutions from initial discovery through to acceptance.