Remote Billing & Payment Guidance Specialist

HRS Talent Solutions; Worcester; Remote; GBP 57,000 - 60,000; Full time

Job summary

HRS Talent Solutions is seeking a Customer Service Assistant to provide Payment Method Guidance. The role focuses on answering procedural questions about how customers are asked to pay, using current company instructions and approved online pages.

You will handle routine inquiries, avoid handling sensitive information, and route complex issues to the appropriate billing owner. The position supports remote work with clear guidelines and training on escalation procedures.

Qualifications

• Writes clearly and checks sources before sharing links.
• Understands and follows billing guidance and escalation rules.
• Familiar with handling confidential information and privacy requirements.

Responsibilities

• Read the customer question first and identify the correct instruction in the current guidance.
• Provide the relevant link or reference wording from the approved online payment page.
• Route account-specific issues to the appropriate billing owner or team.
• Do not use outdated payment addresses or old references; ensure guidance matches current process.
• Do not collect card numbers or advise on payment outcomes; adhere to approved process.

Skills

Clear written communication

Source verification

Billing/process guidance

Record-keeping

Job description

HRS Talent Solutions is seeking a Customer Service Assistant to provide Payment Method Guidance. The role focuses on answering procedural questions about how customers are asked to pay, using current company instructions and approved online pages.

You will handle routine inquiries, avoid handling sensitive information, and route complex issues to the appropriate billing owner. The position supports remote work with clear guidelines and training on escalation procedures.