Remote Billing Support Specialist – Due Date Clarity

HRS Talent Solutions; Wakefield; Remote; GBP 41,000 - 44,000; Full time

Job summary

HRS Talent Solutions is seeking a Billing Administration Assistant to handle due date enquiries remotely. The role covers reading and identifying the correct billing document, locating it in the system, and clearly explaining the recorded due date to customers.

The position emphasises accuracy, with tasks including checking dates, sharing documents when needed, and routing complex questions to the billing team. Prior billing exposure helps, but is not mandatory.

Qualifications

• Billing experience is helpful but not essential.
• You should be comfortable checking numbers and dates and asking precise questions when information does not agree.

Responsibilities

• Read an incoming email or online enquiry to identify the billing document in question.
• Locate the approved invoice or statement in the assigned system.
• Check the date shown and whether the document has since been replaced.
• Explain the recorded due date in plain language when the information is clear.
• Send a copy or approved link if the customer needs the document to see the date.
• Record a discrepancy between two versions for the authorised billing colleague.
• Refer requests for payment extensions, fee changes or disputed charges.
• Keep the question connected to the correct account history.

Job description

HRS Talent Solutions is seeking a Billing Administration Assistant to handle due date enquiries remotely. The role covers reading and identifying the correct billing document, locating it in the system, and clearly explaining the recorded due date to customers.

The position emphasises accuracy, with tasks including checking dates, sharing documents when needed, and routing complex questions to the billing team. Prior billing exposure helps, but is not mandatory.