Remote AWS WorkSpaces Engineer — Cloud Desktop Architect

Medidata Solutions; Greater London; On-site; GBP 65,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, life and disability"

Generous pension

25+ paid holidays

Job summary

Medidata is seeking an AWS WorkSpaces Engineer who will be the primary architect and administrator of our cloud desktop infrastructure. The role covers end-to-end lifecycle management, large-scale deployment, image management, and high-level support.

You will deliver a seamless, cost-efficient virtual desktop experience globally. Reporting to the Director of Cloud Infrastructure, you will own Day 1 and Day 2 onboarding, drive optimization, and collaborate with CloudsOps to enhance access to

Qualifications

• AWS certification required or equivalent experience with cloud infrastructure.
• Experience with AWS WorkSpaces deployment and administration.
• Experience administering Windows Active Directory and related services.

Responsibilities

• Deploy AWS WorkSpaces across multiple AWS accounts.
• Diagnose and troubleshoot AWS WorkSpaces issues.
• Differentiate between application, OS, network, and hardware problems.
• Present complex technical information to non-technical audiences.
• Collaborate with AWS CloudsOps to develop scalable AWS solutions.
• Provide user support via phone, email or in person.
• Attend meetings to ensure requirements and deliverables are on target.
• Evaluate ways to offer cost-effective AWS WorkSpaces solutions.
• Educate team on best practices and high levels of service.
• Coordinate with departments to ensure timely resolutions and customer satisfaction.
• Maintain tracking of problem resolutions and conduct trend analysis.

Skills

Customer service

Communication skills

Independent worker

Deadline driven

Education

AWS Certified Solutions Architect - Associate

AWS Certified Cloud Practitioner

Tools

AWS WorkSpaces

Active Directory

Synchronet Click

Job description

Medidata is seeking an AWS WorkSpaces Engineer who will be the primary architect and administrator of our cloud desktop infrastructure. The role covers end-to-end lifecycle management, large-scale deployment, image management, and high-level support.

You will deliver a seamless, cost-efficient virtual desktop experience globally. Reporting to the Director of Cloud Infrastructure, you will own Day 1 and Day 2 onboarding, drive optimization, and collaborate with CloudsOps to enhance access to