Remote AWS WorkSpaces Architect & Engineer

PowerToFly; Greater London; Remote; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Pension

25+ paid holidays

Job summary

Medidata is seeking a seasoned AWS WorkSpaces Engineer to architect and administer our cloud desktop infrastructure. You will manage end-to-end lifecycle, image management, and high-level escalation support to deliver a seamless, cost-efficient virtual desktop experience globally.

Reporting to the Director of Cloud Infrastructure, you will provide Tier 1–3 end-user support while shaping scalable AWS solutions, Day 1 and Day 2 onboarding, and optimization for employees worldwide.

Qualifications

• AWS Certified Solutions Architect - Associate or equivalent qualification.
• Deep understanding of AWS Cloud infrastructure and scaling for enterprise.
• Ability to review and extract data from Workspace Manager or similar tool.
• Experience administering Windows and Active Directory (AWS-hosted AD a plus).
• Experience developing and revising training presentations and reference guides.
• Strong customer service and communication skills via phone and email.
• Ability to work with minimal supervision and meet tight deadlines.
• Experience with AWS Console administration and Synchronet Click is a plus.
• Experience creating Windows images and Linux/Ubuntu deployments; OS troubleshooting.
• Willingness for out-of-hours support when required.

Responsibilities

• Deploy AWS Workspaces across multiple AWS accounts.
• Troubleshoot configuration issues with AWS WorkSpaces.
• Diagnose OS, application, network, and hardware problems.
• Present complex technical information to non-technical audiences.
• Collaborate with CloudOps teams to scale AWS solutions.
• Provide Tier 1–3 end-user support via phone, email, or in person.
• Attend stakeholder meetings to ensure deliverables meet requirements.
• Evaluate cost-effective approaches to offering Amazon WorkSpaces.
• Educate teams on best practices and high-level service delivery.
• Coordinate with departments for timely resolutions and satisfaction.
• Track problem resolution and conduct trend analyses for reporting.

Skills

AWS Certified Solutions Architect - 1

AWS Cloud Infrastructure

Workspace Manager data

AD Administration

Training Materials

Customer Service

Self-management

AWS Console

Synchronet Click

Windows imaging

Linux/Ubuntu deployments

Out-of-hours support

Tools

Synchronet Click

Job description

Medidata is seeking a seasoned AWS WorkSpaces Engineer to architect and administer our cloud desktop infrastructure. You will manage end-to-end lifecycle, image management, and high-level escalation support to deliver a seamless, cost-efficient virtual desktop experience globally.

Reporting to the Director of Cloud Infrastructure, you will provide Tier 1–3 end-user support while shaping scalable AWS solutions, Day 1 and Day 2 onboarding, and optimization for employees worldwide.