Remote AWS WorkSpaces Engineer – Cloud/Desktop Specialist

MEDIDATA; Greater London; Remote; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life and disability insurance

Pension plan

25+ paid holidays per year

Job summary

Medidata is hiring an AWS WorkSpaces Engineer who will be the primary architect and administrator of our cloud desktop infrastructure. You will deploy WorkSpaces, manage images, and provide Tier 1–3 end-user support while building scalable, cost-efficient AWS solutions for a global workforce.

You will report to the Director of Cloud Infrastructure and drive Day 1 and 2 onboarding, ensuring a secure, high-performance workspace across the organization.

Qualifications

• AWS certification and large-scale AWS experience.
• Experience administering Windows and Active Directory is essential.
• Experience creating Windows images and Linux/Ubuntu deployments.

Responsibilities

• Deploy AWS Workspaces in multiple AWS accounts.
• Diagnose and troubleshoot AWS Workspaces issues.
• Distinguish between app, OS, network, and hardware problems.
• Present technical information to non-technical audiences.
• Collaborate with CloudOps to develop scalable AWS solutions.
• Provide Tier 1–3 end-user support via phone, email, or in-person.
• Attend stakeholder meetings to align requirements and deliverables.
• Evaluate cost-effective AWS Workspaces offerings.
• Educate team on best practices and maintain high service levels.
• Coordinate with departments to resolve issues promptly.
• Maintain tracking of resolutions and report trends.

Skills

AWS Certified Solutions Architect - As

AWS Cloud infrastructure

Windows administration

Active Directory

Customer service

Communication skills

Troubleshooting

End-user support

Tools

Nuvens Workspace Manager

Synchronet Click

Job description

Medidata is hiring an AWS WorkSpaces Engineer who will be the primary architect and administrator of our cloud desktop infrastructure. You will deploy WorkSpaces, manage images, and provide Tier 1–3 end-user support while building scalable, cost-efficient AWS solutions for a global workforce.

You will report to the Director of Cloud Infrastructure and drive Day 1 and 2 onboarding, ensuring a secure, high-performance workspace across the organization.