Remote Apprenticeship Delivery & Compliance Coordinator

Confidential; West Midlands; Remote; GBP 25,000 - 31,000; Full time

Job summary

Confidential is seeking an Apprenticeship Coordinator to oversee delivery, assessment and quality assurance across a portfolio of clients. The role requires coordinating assessments with employers, apprentices and training providers, ensuring compliance and high levels of customer service.

You will support IQA processes, manage documentation and contribute to safeguarding regulatory submissions and audits. Occasional UK and international travel may be required, with remote working options.

Qualifications

• Experience of End-Point Assessment delivery and providing excellent customer service.
• Experience coordinating processes, working with diverse stakeholders and managing competing priorities.
• Ability to work independently, meet deadlines and achieve agreed targets.
• Good working knowledge of Microsoft Office.
• Ability to maintain confidentiality, accuracy and professional standards.
• Level 2 English and Maths, or equivalent.
• Commitment to equality, diversity and inclusion.

Responsibilities

• Coordinate and schedule apprenticeship assessments with employers, apprentices, assessors and training providers, including invigilation where required.
• Review assessment materials to ensure compliance with relevant assessment plans and requirements.
• Manage resits, post-assessment enquiries and escalations, ensuring appropriate follow-up.
• Communicate approved reasonable adjustments and special considerations to assessors.
• Work with the IQA to allocate activities and ensure compliance with the IQA Framework.
• Coordinate certification documentation and maintain accurate assessment records.

Skills

End-Point Assessment

Customer service

Stakeholder coordination

MS Office

Education

Level 2 English & Maths

Job description

Confidential is seeking an Apprenticeship Coordinator to oversee delivery, assessment and quality assurance across a portfolio of clients. The role requires coordinating assessments with employers, apprentices and training providers, ensuring compliance and high levels of customer service.

You will support IQA processes, manage documentation and contribute to safeguarding regulatory submissions and audits. Occasional UK and international travel may be required, with remote working options.