Remote Apprenticeship Delivery & Compliance Coordinator

National Skills Agency Ltd; Birmingham; Remote; GBP 25,000 - 31,000; Full time

Job summary

The National Skills Agency Ltd is seeking an Apprenticeship Coordinator to oversee delivery, assessment and quality assurance across our client portfolio, ensuring regulatory compliance and high standards of customer service.

You will coordinate assessments, manage resits and enquiries, maintain accurate records, and support associate assessors, with remote work and UK travel as required. A background in End-Point Assessment and strong MS Office skills are essential.

Qualifications

• Experience of End-Point Assessment delivery and providing excellent customer service.
• Experience coordinating processes, working with diverse stakeholders and managing competing priorities.
• Ability to work independently, meet deadlines and achieve agreed targets.
• Good working knowledge of Microsoft Office.
• Ability to maintain confidentiality, accuracy and professional standards.
• Level 2 English and Maths, or equivalent.
• Commitment to equality, diversity and inclusion.

Responsibilities

• Coordinate and schedule apprenticeship assessments with employers, apprentices, assessors and training providers, including invigilation where required.
• Review assessment materials to ensure compliance with relevant assessment plans and requirements.
• Manage resits, post-assessment enquiries and escalations, ensuring appropriate follow-up.
• Communicate approved reasonable adjustments and special considerations to assessors.
• Work with the IQA to allocate activities and ensure compliance with the IQA Framework.
• Coordinate certification documentation and maintain accurate assessment records, mark sheets and outcomes.
• Support the recruitment, onboarding, training and ongoing administration of associate assessors.
• Maintain associate records and monitor potential conflicts of interest.
• Support regulatory submissions, inspections, audits and organisational self-assessment activities.
• Maintain accurate operational documentation and reporting to meet regulatory requirements.
• Identify, record and support the management of operational risks, issues and incidents, including appropriate controls and contingency plans.
• Act as the first point of contact for apprenticeship-related enquiries, providing guidance and support to employers, providers, apprentices and assessors.
• Coordinate stakeholder meetings and training sessions and maintain effective working relationships.
• Liaise with providers and assessors on apprenticeship Standards, supporting their development, review and withdrawal.
• Identify potential business opportunities through engagement with employers, customers and industry stakeholders.
• Support the development, implementation and review of policies, procedures and Standard Operating Procedures.
• Identify opportunities to improve operational processes, efficiency, quality assurance and customer experience.
• Contribute to organisational projects, service improvements and the achievement of their strategic objectives.

Skills

End-Point Assessment delivery

Customer service

Coordinating processes

Time management

Microsoft Office

Education

Level 2 English and Maths

Tools

Assessment platforms

Job description

The National Skills Agency Ltd is seeking an Apprenticeship Coordinator to oversee delivery, assessment and quality assurance across our client portfolio, ensuring regulatory compliance and high standards of customer service.

You will coordinate assessments, manage resits and enquiries, maintain accurate records, and support associate assessors, with remote work and UK travel as required. A background in End-Point Assessment and strong MS Office skills are essential.