Technical System Analyst (Software Applications, SQL) (Remote)

remotestar-team; Cambourne; Hybrid; GBP 33,000 - 52,000; Full time

Job summary

RemoteStar is hiring a Technical System / Support Analyst (SaaS, SQL) on behalf of our client. This hybrid role includes an office in Athens and requires delivering level 2 support with SLA compliance across operational technology platforms.

You will work with relational databases (SQL Server, PostgreSQL, Oracle), perform data manipulation via ETL, and collaborate with development teams to propose technical improvements while using English and Greek fluently.

Qualifications

• Degree in information technology or related field.
• Experience in customer support routines.
• Strong knowledge of relational databases (SQL Server, PostgreSQL, Oracle).
• Fluent in English and Greek; additional languages such as German or French are a plus.

Responsibilities

• Provide level 2 customer support and manage SLA-aligned requests.
• Evaluate and test applications and systems with development teams or external IT suppliers.
• Identify process improvements and propose new solutions.
• Support mobile applications across platforms to enhance client success.

Skills

Customer support

SQL Databases

ETL processes

English & Greek

Education

Bachelor's degree in IT

Tools

SQL Server

PostgreSQL

Oracle

Job description

RemoteStar is looking to hire an Technical System / Support Analyst (SaaS, SQL) on behalf of our client.

Location:Hybrid working with office in Athens

Client Details:A dynamic, global business driving transformation in the world of Salesforce Automation (SFA) solutions. As a leading provider of cloud-based mobility solutions, they empower major Consumer Product Goods (CPG) companies to revolutionize their sales processes with cutting-edge technology. Their global footprint is expanding, with projects in over 27 countries and a user base exceeding 100,000. They are expanding their business in Spain. Ranked among the Top 5 Retail Execution and Monitoring companies in LATAM and a Top 10 contender worldwide, according to esteemed authorities like Gartner and the POI Institute.

What You'll Bring:

• Experience in customer support routines, demonstrating your dedication to providing top-notch service.
• Knowledge of relational database modeling (SQL Server, PostgreSQL, Oracle, among others), and data manipulation via ETL, enabling you to dive deep into the technical aspects of our solutions.
• A degree in information technology-related fields, showcasing your commitment to staying at the forefront of the industry.
• Fluent in both English and Greek languages, with additional languages such as German or French being a plus.

Your Responsibilities:

• Client Success: As a Customer Support Analyst, you will be a critical part of our clients' success stories. You'll provide level 2 support, ensuring compliance with customer requirements (SLA/service level) regarding request handling, logging, resolution, and administration of operational technology platforms.
• Innovation at Heart: Thrives on innovation, and you'll have the opportunity to propose technical solutions, assess and test applications and systems developed by our development teams or external IT suppliers.
• Continuous Improvement: We believe in continually improving our operational procedures. You'll play an integral role in this process by researching new solutions, critically analyzing processes, and suggesting improvements.
• Mobile Application Support: You'll offer support for mobile applications, further enhancing your skill set and contributing to our clients' success on various platforms.