Remote AI-Driven Insurance Customer Success Analyst

Cytora; South Shields; Hybrid; GBP 42,000 - 64,000; Full time

Job summary

Cytora, now an Applied Systems company, is hiring a Customer Business Analyst to join our Customer Success team in London or remote work. You’ll translate client needs into clear requirements and design AI-enabled insurance workflows that empower the end user.

You’ll collaborate with engineering and product teams to deliver measurable outcomes and drive value for clients. You’ll lead client workshops, manage requirements, and help shape data-driven processes while maintaining strong

Qualifications

• Proven Business Analysis experience, with meaningful exposure to the insurance sector (underwriting, claims, policy administration, or distribution)
• Proven ability to run client-facing workshops and influence senior stakeholders — including the confidence to challenge established thinking constructively
• Practical, hands-on experience with AI tools — including prompt engineering, building AI-assisted workflows, and a clear understanding of LLM behaviour and limitations
• High standard of written and verbal communication.

Responsibilities

• Work day-to-day within the client delivery team under the coordination of the Delivery Manager, contributing to sprint planning, backlog refinement, and risk identification.
• Lead client discovery workshops, challenge existing processes, and identify opportunities for Cytora to add value to the end user.
• Translate client business needs into clear requirements, user stories, and process designs that support and direct conversations with engineering and product teams.
• Identify data inputs, system integration touchpoints, and exception scenarios early in the design lifecycle.
• Manage extensive and in depth analytical reporting of product performance, utilising tools such as Thoughtspot.
• Design and optimise AI-driven workflows, including prompt strategies and efficient analytical reporting.
• Continuously identify opportunities to improve BA practice efficiency through AI — including automating repetitive analysis tasks, accelerating documentation and enhancing insight generation.
• Ensure solution quality through test strategy ownership, acceptance criteria, UAT leadership - covering end-to-end scenarios, edge cases, and compliance-sensitive flows, and AI output validation.
• Collaborate within agile delivery teams to manage priorities, risks, and dependencies.
• Drive continuous improvement by monitoring live solutions and enhancing performance through iteration.

Skills

Business Analysis

Stakeholder management

AI tools

Communication

Tools

Thoughtspot

AI workflow tools

Job description

Cytora, now an Applied Systems company, is hiring a Customer Business Analyst to join our Customer Success team in London or remote work. You’ll translate client needs into clear requirements and design AI-enabled insurance workflows that empower the end user.

You’ll collaborate with engineering and product teams to deliver measurable outcomes and drive value for clients. You’ll lead client workshops, manage requirements, and help shape data-driven processes while maintaining strong