Remote Account Manager — Growth & Renewal (SaaS AdTech)

Pencil; Greater London; Remote; GBP 53,000 - 83,000; Full time

Benefits offered by this job

25 days PTO

Health insurance

Wellness stipend

Remote-friendly

Parental leave

Flexible hours

Job summary

Pencil is a cutting-edge SaaS company redefining advertising tech with Generative AI. As an Account Manager, Customer Success, you will own the commercial health and roadmap for a portfolio, driving renewal and expansion while coordinating with the CST team to ensure the platform exceeds client expectations.

You will build trusted relationships with stakeholders, manage QBRs and renewal timelines, and proactively identify opportunities to deliver more value.

Qualifications

• 3–5 years in customer success or account management in SaaS.
• Agency experience essential; manage 3–7 accounts.
• Proven renewals and growth with client relationships.
• Strong written and spoken communication.
• Experience with subscription-based business models.
• Curious about how generative AI changes marketing.

Responsibilities

• Own the day-to-day commercial health of a portfolio of accounts.
• Lead cadence: QBRs, roadmap conversations, renewal timelines.
• Partner with CST to align platform and account plans.
• Keep account documentation current and client-ready.
• Identify and pursue expansion and upsell opportunities.

Skills

Client management

Agency experience

Renewals

Account strategy

Stakeholder mgmt

Documentation

Communication skills

SaaS

Generative AI interest

Tools

CRM tools

Job description

Pencil is a cutting-edge SaaS company redefining advertising tech with Generative AI. As an Account Manager, Customer Success, you will own the commercial health and roadmap for a portfolio, driving renewal and expansion while coordinating with the CST team to ensure the platform exceeds client expectations.

You will build trusted relationships with stakeholders, manage QBRs and renewal timelines, and proactively identify opportunities to deliver more value.