Remote Account Manager, EMEA – Biotech SaaS

Benchling, Inc.; Greater London; Remote; GBP 55.000 - 90.000; Vollzeit

Zusammenfassung

Benchling, Inc. is seeking an Account Manager to ensure long-term value for our life sciences customers. You will work with Professional Services, Product, Sales and technical teams to nurture relationships and drive renewal negotiations.

You will identify expansion opportunities, coordinate with cross-functional teams, and travel up to 20% as needed. The role requires 2+ years in SaaS account management and a strong life sciences background.

Qualifikationen

• BS or MSc in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering.
• 2+ years in Account management, Customer Success, Renewal Management, Sales, Professional Services, or Consulting in a SaaS environment.
• 2+ years commercial experience in negotiations handling contract discussions for favorable outcomes.
• Understanding of Life Sciences R&D processes and ability to engage scientists and IT leaders.
• Excellent communication skills in verbal, written, and presentations.
• Willingness to travel 10-20% as per customer needs.

Aufgaben

• Build and maintain productive relationships with key stakeholders across scientific and IT functional areas.
• Experience managing complex customers with highly technical implementations.
• Use customer engagement models throughout the lifetime customer journey to ensure customer satisfaction, governance, expansion opportunity in order to maximize value.
• Use strong processes and systems are in place so that trends in customer contraction and churn are identified early, communicated with the appropriate audience, and appropriate follow-up action is taken
• Manage the renewal experience,identify and define client challenges or new scientific business case opportunities aligned with the customers’ objectives and vision with support from the extended Benchling team to client success and avoid contraction/churn.
• Experience negotiating upwards of $100,000 in ARR for renewals and expansions in collaboration with sales to drive accurate forecasting around adoption, expansion and retention.

Kenntnisse

Account management

Renewals

Negotiation

Customer relationship

Verbal and written communication

Ausbildung

BS or MSc in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering

Jobbeschreibung

Benchling, Inc. is seeking an Account Manager to ensure long-term value for our life sciences customers. You will work with Professional Services, Product, Sales and technical teams to nurture relationships and drive renewal negotiations.

You will identify expansion opportunities, coordinate with cross-functional teams, and travel up to 20% as needed. The role requires 2+ years in SaaS account management and a strong life sciences background.