EMEA Account Manager, Biotech SaaS (Remote)

Benchling, Inc.; United Kingdom; Remote; GBP 68,000 - 90,000; Full time

Job summary

Benchling is seeking an Account Manager with Life Sciences experience to steward strategic customers, manage renewals, and drive expansion opportunities. You will partner with Professional Services, Product, Sales and Tech teams to maximize value across scientific and IT stakeholders.

Travel about 10–20% to meet customers and align on renewal strategies. This role blends relationship management with technical storytelling in a fast-growing startup environment.

Qualifications

• BS or MSc in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering or Life Sciences field.
• 2+ years of Account management, Customer Success, Renewal Management, Sales, or Consulting in SaaS.
• 2+ years commercial experience in negotiations handling contract discussions for favorable outcomes.
• Understanding of Life Sciences R&D and ability to engage with Scientists and leaders.
• Excellent communication skills in verbal, written and presenting formats.
• Self-motivated, independent, adaptable in a fast-paced startup environment.
• Ability to travel 10-20% based on customer needs.

Responsibilities

• Build and maintain productive relationships with key stakeholders across Scientific and IT.
• Experience managing complex customers with highly technical implementations.
• Utilize customer engagement models to ensure satisfaction and expansion opportunities.
• Maintain processes to identify churn early and take appropriate follow-up actions.
• Manage renewal experience and define client challenges aligned with objectives.
• Negotiate upwards of $100,000 in ARR for renewals and expansions with sales support.

Skills

Account management

Customer Success

Renewal management

SaaS software

Negotiation

Communication

Travel readiness

Education

BS or MSc in Life Sciences

Job description

Benchling is seeking an Account Manager with Life Sciences experience to steward strategic customers, manage renewals, and drive expansion opportunities. You will partner with Professional Services, Product, Sales and Tech teams to maximize value across scientific and IT stakeholders.

Travel about 10–20% to meet customers and align on renewal strategies. This role blends relationship management with technical storytelling in a fast-growing startup environment.