EMEA Account Manager - Biotech AI SaaS Growth

Sponsor Finder; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Benchling is building an AI-powered scientist for biotech R&D. The Account Manager will partner with Life Sciences clients to sustain long-term relationships, renew contracts, and drive expansion opportunities across scientific and IT stakeholders.

The role involves managing complex, highly technical implementations, coordinating with Professional Services, Product, and Sales teams, and delivering measurable value for customers. Travel up to 20% may be required.

Qualifications

• BS or MSc in Biology, Genetics, Biotechnology, or related field.
• Minimum 2 years in account management, customer success, renewal management, sales, or professional services in SaaS.
• At least 2 years commercial experience in negotiations for contracts.
• Understanding of Life Sciences R&D processes; able to engage with Scientists and senior leaders.
• Excellent written and verbal communication; able to present to diverse audiences.
• Willingness to travel 10–20%.

Responsibilities

• Build and maintain relationships with key stakeholders across scientific and IT teams.
• Manage complex customers with technical implementations.
• Drive customer value through engagement, governance, and expansion opportunities.
• Identify churn risks early and coordinate appropriate follow-up actions.
• Lead renewal experiences and negotiate contracts in collaboration with sales.
• Partner with Benchling teams to address client challenges and drive adoption.

Skills

Account management

Negotiation

Relationship building

Communication

Customer success

Education

BS or MSc in Biology

Job description

Benchling is building an AI-powered scientist for biotech R&D. The Account Manager will partner with Life Sciences clients to sustain long-term relationships, renew contracts, and drive expansion opportunities across scientific and IT stakeholders.

The role involves managing complex, highly technical implementations, coordinating with Professional Services, Product, and Sales teams, and delivering measurable value for customers. Travel up to 20% may be required.