Global Accounts Relationship Manager – Life Sciences

United Kingdom - MESM Ltd; United Kingdom; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Healthcare coverage

Pension scheme

Flexible working options

Job summary

MESM Ltd, part of Resonant Clinical Solutions, seeks a proactive Customer Relationship Manager to own a portfolio of international accounts. You will coordinate projects, budgets, and commercial activities while building strong relationships that drive successful outcomes and long‑term growth.

Based in the UK, this on‑site role requires 3+ years of customer‑facing experience, strong communication, budgeting and contract skills, and a collaborative mindset to work with cross‑functional teams

Qualifications

• Minimum 3 years in customer-facing account management or related roles.
• Experience managing complex projects with multiple stakeholders and locations.
• Commercial awareness with budgets, pricing, contracts, or revenue activities.
• Strong relationship-building, influencing, and stakeholder-management skills.
• Excellent organisational, project and multitasking abilities.
• Strong verbal and written communication skills.
• Analytical and reporting capabilities with data presentation.
• Collaborative mindset to deliver cross-functional solutions.

Responsibilities

• Manage and develop a portfolio of customer accounts across international locations.
• Coordinate contracts, budgets, pricing, and commercial activities to maximise revenue.
• Guide projects through timelines, milestones and deliverables to meet SLAs.
• Provide high-level support and build strong client relationships throughout the study lifecycle.
• Prepare quotations and commercial documentation for opportunities.
• Deliver customer reporting, performance updates and status communications.

Skills

Relationship building

Stakeholder management

Communication skills

Project coordination

Analytical reporting

MS Office

Budgeting

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Job description

MESM Ltd, part of Resonant Clinical Solutions, seeks a proactive Customer Relationship Manager to own a portfolio of international accounts. You will coordinate projects, budgets, and commercial activities while building strong relationships that drive successful outcomes and long‑term growth.

Based in the UK, this on‑site role requires 3+ years of customer‑facing experience, strong communication, budgeting and contract skills, and a collaborative mindset to work with cross‑functional teams