Remediation Pod - Senior Solution Architect

Leadout Capital; Greater London; On-site; GBP 110,000 - 140,000; Full time

Job summary

Leadout Capital is seeking an AFLS Technical Architect (Product SME) to lead architectural assessment and remediation for AFLS4CE in Customer Engagement. You will map current configurations to use cases, identify blockers, and drive hands-on fixes with the SI partner and delivery teams.

The role requires deep Salesforce experience, CTO-level architectural thinking, and the ability to guide implementation patterns while ensuring go-live readiness and robust documentation.

Qualifications

• 10+ years of enterprise Salesforce architecture or implementation experience.
• Deep AFLS4CE product expertise or equivalent Life Sciences/Health Cloud.
• Strong root-cause analysis and remediation skills.
• Salesforce Certified Administrator required.

Responsibilities

• Lead technical assessment of current AFLS4CE configuration against intended use cases.
• Perform hands-on stabilization and reconfiguration of AFLS4CE components.
• Validate go-live criteria and document resolutions for handoff to BAU teams.
• Support partner enablement and contribution to the AFLS product feedback register.

Skills

Root-cause analysis

Technical leadership

Architectural design

Stakeholder communication

Education

Salesforce Certified Administrator

Tools

Salesforce

Job description

Role Overview

The AFLS Technical Architect (Product SME) brings deep product expertise in Agentforce Life Sciences for Customer Engagement (AFLS4CE). Reporting to the Account Activation & Remediation Lead, this architect leads the technical assessment of an account's product configuration, identifies root causes of product-related delivery failures, and drives hands-on remediation of configuration gaps, feature misuse, and OOTB capability gaps — with a primary lens on what the product can and should do in the context of the customer's use cases.

Key Responsibilities:

Technical Assessment & Advisory

• Lead technical assessment of current product configuration against intended use cases; identify gaps between design and OOTB capabilities
• Conduct critical use case technical feasibility assessments and establish architectural guardrails informed by AFLS4CE best practices
• Advise on scope compression opportunities to align solutions with OOTB capabilities and reduce custom development risk
• Surface product-specific blockers and provide technical status updates during daily Triage Standup meetings

Hands-On Technical Remediation

• Perform hands-on technical stabilization and reconfiguration of AFLS4CE components
• Conduct root cause analysis of product configuration failures and document findings
• Provide OOTB configuration guidance to the SI partner and delivery team; coach on correct implementation patterns
• Conduct code reviews on AFLS-specific customizations; identify and resolve deviations from product standards

Go-Live Validation & Documentation

• Validate go-live acceptance criteria against AFLS product standards; resolve critical technical defects tied to product configuration prior to go-live
• Document resolutions, configuration decisions, and known issues for handoff to BAU teams and the AFLS resource library
• Validate performance and behavior of agentic capabilities embedded in CRM

Bench Activities

• Support triage and scoping for incoming high-risk accounts, providing product scope complexity and configuration risk assessments to inform POD sizing
• Support the Product Engagement Lead in maintaining the AFLS standard implementation blueprint, code packages, and quick-start configuration guides
• Contribute to the AFLS product feedback register, documenting field-observed feature gaps, bugs, and mobile sync issues for Product Management
• Support partner enablement sessions and certification curriculum as a product configuration expert
• Participate in quarterly health assessment interviews to diagnose product configuration challenges and knowledge gaps

Qualifications:

Required

• 10+ years architecting or implementing enterprise Salesforce solutions, including hands-on configuration and code review experience
• Deep product expertise in Agentforce Life Sciences for Customer Engagement (AFLS4CE) or equivalent Life Sciences/Health Cloud product suite
• Strong root-cause analysis skills and experience stabilizing at-risk technical implementations
• Salesforce Certified Administrator required

Preferred

• Salesforce Certified Technical Architect (CTA) or Application Architect credential
• Experience coaching SI partners on OOTB implementation patterns
• Familiarity with agentic/AI capability validation within CRM