Senior Solution Architect (Remediation Pod)

Salesforce, Inc.; Greater London; On-site; GBP 120,000 - 150,000; Full time

Benefits offered by this job

Medical Care

Life Insurance

Retirement Savings

Employee Assistance Programs

13 paid days off

Job summary

Salesforce, Inc. is seeking an AFLS Technical Architect (Product SME) to lead the technical assessment and remediation of AFLS4CE configurations within Customer Engagement. You will identify gaps, validate go-live criteria, and drive hands-on stabilization and documentation for delivery teams.

You will collaborate with Product Engagement leads, coach SI partners on OOTB patterns, and surface blockers with actionable remediation plans aligned to AFLS4CE best practices.

Qualifications

• 10+ years architecting or implementing enterprise Salesforce solutions.
• Hands-on configuration and code review experience.
• Deep product expertise in AFLS4CE for Customer Engagement or equivalent Life Sciences/Health Cloud.
• Strong root-cause analysis skills.
• Salesforce Certified Administrator.
• Salesforce Certified Technical Architect (CTA) or Application Architect credential.
• Experience coaching SI partners on OOTB implementation patterns.
• Familiarity with agentic/AI capability validation within CRM.

Responsibilities

• Lead technical assessment of current AFLS4CE configuration against intended use cases; identify gaps.
• Conduct root-cause analysis of product configuration failures and document findings.
• Perform hands-on stabilization and reconfiguration of AFLS4CE components.
• Validate go-live acceptance criteria against product standards and document resolutions.
• Support the Product Engagement Lead in maintaining implementation blueprints and guides.
• Provide guidance and code reviews for AFLS4CE customizations; promote correct implementation patterns.

Skills

Enterprise Salesforce architecture

Hands-on configuration

AFLS4CE product expertise

Root-cause analysis

Salesforce Administrator

Salesforce CTA / Application Architect

Coaching SI partners on OOTB patterns

AI validation in CRM

Job description

• The AFLS Technical Architect (Product SME) brings deep product expertise in Agentforce Life Sciences for Customer Engagement (AFLS4CE)
• Reporting to the Account Activation & Remediation Lead, this architect leads the technical assessment of an account’s product configuration, identifies root causes of product-related delivery failures, and drives hands‑on remediation of configuration gaps, feature misuse, and OOTB capability gaps — with a primary lens on what the product can and should do in the context of the customer’s use cases
• Technical Assessment & Advisory
• Lead technical assessment of current product configuration against intended use cases; identify gaps between design and OOTB capabilities
• Conduct critical use case technical feasibility assessments and establish architectural guardrails informed by AFLS4CE best practices
• Advise on scope compression opportunities to align solutions with OOTB capabilities and reduce custom development risk
• Surface product‑specific blockers and provide technical status updates during daily Triage Standup meetings
• Hands‑On Technical Remediation
• Perform hands‑on technical stabilization and reconfiguration of AFLS4CE components
• Conduct root cause analysis of product configuration failures and document findings
• Provide OOTB configuration guidance to the SI partner and delivery team; coach on correct implementation patterns
• Conduct code reviews on AFLS‑specific customizations; identify and resolve deviations from product standards
• Go‑Live Validation & Documentation
• Validate go‑live acceptance criteria against AFLS product standards; resolve critical technical defects tied to product configuration prior to go‑live
• Document resolutions, configuration decisions, and known issues for handoff to BAU teams and the AFLS resource library
• Validate performance and behavior of agentic capabilities embedded in CRM
• Bench Activities
• Support triage and scoping for incoming high‑risk accounts, providing product scope complexity and configuration risk assessments to inform POD sizing
• Support the Product Engagement Lead in maintaining the AFLS standard implementation blueprint, code packages, and quick‑start configuration guides
• Contribute to the AFLS product feedback register, documenting field‑observed feature gaps, bugs, and mobile sync issues for Product Management
• Support partner enablement sessions and certification curriculum as a product configuration expert
• Participate in quarterly health assessment interviews to diagnose product configuration challenges and knowledge gaps

Benefits

• Medical Care
• Life Insurance
• Retirement Savings
• Employee Assistance Programs
• With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year

• 10+ years architecting or implementing enterprise Salesforce solutions, including hands‑on configuration and code review experienceDeep product expertise in Agentforce Life Sciences for Customer Engagement (AFLS4CE) or equivalent Life Sciences/Health Cloud product suiteStrong root‑cause analysis skills and experience stabilizing at‑risk technical implementationsSalesforce Certified Administrator requiredExperience coaching SI partners on OOTB implementation patternsSalesforce Certified Technical Architect (CTA) or Application Architect credentialFamiliarity with agentic/AI capability validation within CRM