Relief Support Worker

Together UK; Winchester; On-site; GBP 17,000 - 19,000; Part time

Job summary

Together UK is seeking a Relief Support Worker in Winchester on a zero-hours contract. You will support adults with mental health needs, helping with daily tasks, budgeting, community activities, and personal care as needed.

Experience is not essential; full training is provided. Paid overtime and sleep-in enhancements are available. You’ll work early/late shifts, weekends, and sleep-ins as part of the bank staff pool.

Qualifications

• Minimum GCSE or Level II qualification in English, or equivalent.
• Experience in supporting vulnerable individuals, paid or voluntary.
• Able to work in partnership with service users and maintain boundaries.
• Willing to undertake domestic tasks and use email/IT tools.
• Open to formal and informal job-related learning.

Responsibilities

• Establish and maintain trust with service users to build engagement.
• Help users set goals, manage tenancies and move-ons.
• Work flexibly in homes and the community.
• Carry out assessments and determine urgency of needs.
• Refer to other services and link to community opportunities.
• Carry out risk assessments to keep users safe.
• Attend placement reviews and work 1:1 or in groups.
• Assist with finances, benefits, relationships, and medications.
• Accompany to appointments and assist with domestic tasks.
• Maintain boundaries and write clear reports in English.

Skills

Empathy

Non-judgemental attitude

Professional boundaries

Communication skills

Team collaboration

Access to car/public transport

Education

GCSE or Level II English

NVQ Level II in Health and Social Care

Tools

Email proficiency

Word processing

Computerised records systems

Job description

Relief Support Worker

Application Deadline: 19 September 2026

Department: Operations

Employment Type: Zero Hours

Location: Kirtling House Accommodation Service

Reporting To: Fay Maybanks

Compensation: £ 12.76 per hour

Description

Relief Support Worker

£12.76 per hour

Zero-Hour Contract

Kirtling House is a highly successful Residential Mental Health Recovery & Support Service in central Winchester, and due to our continued success, we are looking to add to our staff team.

We are seeking an inspiring and compassionate person, who can work creatively alongside people with mental health needs on their journey towards greater wellbeing & independence.

Utilising your passion for empowering people with complex mental health and social care needs, you will be supporting individuals to increase their independence & life quality.

Your role will be encouraging and assisting people to complete and learn daily tasks such as cooking, budgeting and exploring opportunities in the community as well as supporting with skills to self-manage metal wellbeing.

Experience is not essential as we offer excellent training opportunities and a chance to work within a dynamic, friendly working environment, competitive pay, career development & other benefits.

However, a passion for supporting people to take control of their own lives and a belief in mental health recovery is crucial.

Please note that preference will be given to those with experience for working within the social care and/or mental health sector.

Because of the nature of our work, you will be expected to work early/late shifts, alternate weekends and sleep-in duties.

We are currently seeking to recruit to add to our bank of Relief Support Worker.

Please note we offer paid overtime and an additional enhancement for sleep in shifts.

Key Responsibilities

• Establish and maintain relationships of trust with service users, to build engagement
• Help service users to set, prioritise and achieve goals, managing their tenancies and move-ons
• Work flexibly with service users in their homes and in the community
• Carry out assessments and determine urgency of service user needs
• Work with professionals from other agencies, and make onward referrals, linking service users into community opportunities
• Carry out risk assessments, in order to keep service users safe and improve the quality of our support
• Attend placement reviews
• Work with service users on a 1:1 basis and in groups
• Assist service users to deal with financial issues and navigate the benefits and education systems; manage friendships and family relationships; manage their medication, in accordance with Together procedures
• Accompany service users to appointments
• Assist service users to undertake domestic tasks such as cooking and cleaning, ensuring adherence to infection control (training provided)
• Assist service users with personal care as and when required
• Adhere to the Together policy on lone working
• Make timely records which are concise, accurate, written for the service user to understand, using Together computer-based systems
• Write clear word processed and handwritten reports (training provided) and records in English
• Participate in mandatory and job-related courses and learning activities
• Maintain professional boundaries in all aspects of work with service users

Skills, Knowledge & Expertise

• Experience in supporting vulnerable individuals gained from paid work and/or voluntary and/or life experience
• Minimum of GCSE or Level II qualification in English, or equivalent
• Basic competence in the use of email and word processing software
• Demonstrate a non-judgemental attitude and able to be empathetic towards service users and create a trusting environment
• Able to work in partnership with services users and establish and maintain professional boundaries in working with service users
• Able to establish and maintain a safe environment
• Willing and able to undertake domestic tasks with, and for, service users as necessary
• Demonstrate problem-solving skills relating to welfare benefits, education and relationships
• Open to - and willing to participate in - formal and informal job-related learning
• Willing and able to collaborate with colleagues and other organisations
• Able to use email and computerised systems for service user records and reports
• Able to travel; have access to car/public transport
• Able to work a varying pattern of shifts on a 24 hour 7-day week rota, with notice
• Lived experience of mental distress
• NVQ Level II in Health and Social Care, or equivalent