Full Time Support Worker

Together UK; Swindon; On-site; GBP 25,000 - 29,000; Full time

Job summary

Together for Mental Wellbeing is recruiting a full-time Support Worker for Willow Tree House in Swindon. You will support tenants to maintain independence, work with families, and link to community opportunities. The role covers early, late, and sleep-in shifts within a 24-hour staffed service.

DBS checks and satisfactory references are required; sponsorship for non-UK nationals is not offered. 37.5 hours weekly with enhanced pay for sleep-ins and weekend work.

Qualifications

• GCSE or Level II English qualification or equivalent.
• NVQ Level II in Health and Social Care or equivalent.
• Basic competence with email and word processing tools.
• Ability to work with service users and maintain professional boundaries.
• Willingness to travel and use transport.
• Ability to work varying shift patterns, including sleep-ins.

Responsibilities

• Establish and maintain trust with service users to build engagement.
• Help service users set goals and manage tenancies.
• Work with service users in homes and in the community.
• Carry out assessments and determine urgency of needs.
• Refer to other services and support community opportunities.
• Carry out risk assessments to improve safety and wellbeing.
• Attend placement reviews and work with individuals 1:1 or in groups.
• Support with finances, benefits, relationships, and medication as required.
• Assist with domestic tasks and personal care when needed.
• Record concisely in English using Together systems.

Skills

Empathy

Non-judgemental

Communication

Record keeping

Teamwork

Adaptability

Travel ability

Education

GCSE/Level II in English

NVQ Level II in Health and Social Care

Job description

Full Time Support Worker

Application Deadline: 11 September 2026

Department: Operations

Employment Type: Full Time

Location: Willow Tree House Accommodation Service

Reporting To: Samantha Gorman

Compensation: £ 24968.26 per annum (basic salary) plus £ 620 per annum (geographical allowance)

£ 24968.26 per annum (basic salary) plus £ 620 per annum (geographical allowance)
Full-Time
37.5 hours per week

Are you passionate about working in mental health?

Do you want a career that empowers people and makes a difference?

Qualifications are not important to us! Your attitude, compassion, and commitment to working alongside people are.

Come and join an organisation where you are truly valued.

Together for Mental Wellbeing are recruiting a full-time Support Worker at one of our 24-hour accommodation services in Swindon, Willow Tree House.

The purpose of this role is to support and encourage people to maintain tenancies, reach greater levels of independence and wellbeing, find purpose and meaningful connections within their local communities and to improve overall feelings of life autonomy and fulfilment.

As this is a 24-hour staffed service, the role requires early, late and sleep-in shifts (for which an enhancement is paid in addition to salary), as well as alternate weekend cover.

Given this role involves supporting vulnerable people, successful applicants will be subject to a DBS check and satisfactory references prior to being offered employment.

Regrettably, we are unable to provide sponsorship for non-UK nationals.

If you are ready to take the next step towards working for the oldest mental health charity, with excellent training and qualification opportunities, competitive rates of pay, employee benefits and friendly dynamic working environments, we look forward to hearing from you.

Key Responsibilities

• Establish and maintain relationships of trust with service users, to build engagement
• Help service users to set, prioritise and achieve goals, managing their tenancies and move-ons
• Work flexibly with service users in their homes and in the community
• Carry out assessments and determine urgency of service user needs
• Work with professionals from other agencies, and make onward referrals, linking service users into community opportunities
• Carry out risk assessments, in order to keep service users safe and improve the quality of our support
• Attend placement reviews
• Work with service users on a 1:1 basis and in groups
• Assist service users to; deal with financial issues and navigate the benefits and education systems; manage friendships and family relationships; manage their medication, in accordance with Together procedures
• Accompany service users to appointments
• Assist service users to undertake domestic tasks such as cooking and cleaning, ensuring adherence to infection control (training provided)
• Assist service users with personal care as and when required
• Adhere to the Together policy on lone working
• Make timely records which are concise, accurate, written for the service user to understand, using Together computer-based systems
• Write clear word processed and handwritten reports (training provided) and records in English
• Participate in mandatory and job-related courses and learning activities
• Maintain professional boundaries in all aspects of work with service users

Skills, Knowledge & Expertise

• Experience in supporting vulnerable individuals gained from paid work and/or voluntary and/or life experience
• Minimum of GCSE or Level II qualification in English, or equivalent
• Basic competence in the use of email and word processing software
• Demonstrate a non-judgemental attitude and able to be empathetic towards service users and create a trusting environment
• Able to work in partnership with services users and establish and maintain professional boundaries in working with service users
• Able to establish and maintain a safe environment
• Willing and able to undertake domestic tasks with, and for, service users as necessary
• Demonstrate problem-solving skills relating to welfare benefits, education and relationships
• Open to - and willing to participate in - formal and informal job-related learning
• Willing and able to collaborate with colleagues and other organisations
• Able to use email and computerised systems for service user records and reports
• Able to travel; have access to car/public transport
• Able to work a varying pattern of shifts on a 24 hour 7-day week rota, with notice
• Lived experience of mental distress
• NVQ Level II in Health and Social Care, or equivalent