Clifton House relief support worker

Together for Mental Wellbeing; Clifton; On-site; GBP 15,153 - 20,664; Part time

Job summary

Together for Mental Wellbeing is seeking a part-time support worker to assist service users in Clifton. You will help individuals exercise choice, manage their tenancies, and navigate day-to-day tasks in their homes and community settings.

The role involves working on a zero-hours / flexible pattern, building trust, and collaborating with other agencies to improve safety, wellbeing and independence for service users.

Qualifications

• Experience in supporting vulnerable individuals from paid work or voluntary life experience.
• GCSE or Level II qualification in English or equivalent.
• Basic competence in email and word processing software.
• Demonstrate a non-judgemental attitude and empathy towards service users.
• Able to work in partnership with service users and maintain professional boundaries.
• Able to establish and maintain a safe environment.
• Willing to undertake domestic tasks for service users.
• Have access to car/public transport or be able to travel.
• Willing to work a rotating 24/7 shift pattern.

Responsibilities

• Establish and maintain relationships of trust with service users to build engagement.
• Help service users set, prioritise and achieve goals and manage their tenancies.
• Work flexibly with service users in their homes and in the community.
• Carry out assessments and determine urgency of needs.
• Link service users into community opportunities and make onward referrals.
• Carry out risk assessments to keep service users safe.
• Attend placement reviews and participate in learning activities.
• Maintain records clearly using Together computer-based systems.
• Write reports in English and keep professional boundaries.

Skills

Experience in supporting vulnerable

GCSE or Level II English

Email and word processing

Empathetic and non-judgemental

Working in partnership with service 1

Education

GCSE or Level II English

Tools

Email

Word processing

Job description

Job Details

£12.76 per hour

To assist service users to live their best lives by assisting them to exercise choice in order to: improve their mental health and wellbeing; stay safe; reduce loneliness; increase social participation; work towards goals; develop their independence.

Support individual services users in accordance with the regulations laid down by the Care Quality Commission or the Care Act.

Department Operations: Employment Type Zero Hours; Location Clifton House Accommodation Service; Workplace type Onsite; Compensation £12.76 per hour; Reporting To Daniel Cooper.

Key Responsibilities

• Establish and maintain relationships of trust with service users, to build engagement
• Help service users to set, prioritise and achieve goals, managing their tenancies and move-ons
• Work flexibly with service users in their homes and in the community
• Carry out assessments and determine urgency of service user needs
• Work with professionals from other agencies, and make onward referrals, linking service users into community opportunities
• Carry out risk assessments, in order to keep service users safe and improve the quality of our support
• Attend placement reviews
• Work with service users on a 1:1 basis and in groups
• Assist service users to deal with financial issues and navigate the benefits and education systems; manage friendships and family relationships; manage their medication, in accordance with Together procedures
• Accompany service users to appointments
• Assist service users to undertake domestic tasks such as cooking and cleaning, ensuring adherence to infection control (training provided)
• Assist service users with personal care as and when required
• Adhere to the Together policy on lone working
• Make timely records which are concise, accurate, written for the service user to understand, using Together computer-based systems
• Write clear word processed and handwritten reports (training provided) and records in English
• Participate in mandatory and job-related courses and learning activities
• Maintain professional boundaries in all aspects of work with service users

Skills, Knowledge & Expertise

Essential

• Experience in supporting vulnerable individuals gained from paid work and/or voluntary and/or life experience
• Minimum of GCSE or Level II qualification in English, or equivalent
• Basic competence in the use of email and word processing software
• Demonstrate a non-judgemental attitude and able to be empathetic towards service users and create a trusting environment
• Able to work in partnership with services users and establish and maintain professional boundaries in working with service users
• Able to establish and maintain a safe environment
• Willing and able to undertake domestic tasks with, and for, service users as necessary
• Demonstrate problem-solving skills relating to welfare benefits, education and relationships
• Open to - and willing to participate in - formal and informal job-related learning
• Willing and able to collaborate with colleagues and other organisations
• Able to use email and computerised systems for service user records and reports
• Able to travel; have access to car/public transport
• Able to work a varying pattern of shifts on a 24 hour 7-day week rota, with notice