Relief Support worker

Together UK; Guildford; On-site; GBP 14,000 - 20,000; Part time

Benefits offered by this job

Training opportunities

Job summary

Together UK is seeking a Relief Support Worker to assist residents at Hopewell House Accommodation Service. This role involves providing person-centred care to individuals with complex mental health needs, in a 24-hour staffed setting with sleep-in duties and additional allowances.

The role emphasizes empathy, safeguarding, confidentiality, and collaborative work with services users to support independence and wellbeing.

Qualifications

• Experience supporting vulnerable individuals.
• Lived experience of mental distress desirable.
• GCSE English or equivalent required.
• Basic computer skills (email/word processing).
• DBS clearance required or successful DBS check.

Responsibilities

• Support residents and contribute to teamwork and activities.
• Provide one-to-one or group support to residents.
• Assist in day-to-day running of the home and training for professional development.
• Maintain clear records and reports in English.

Skills

Non-judgemental attitude

Professional boundaries

Team collaboration

Email literacy

Safe environment

Education

GCSE English

NVQ II Health & Social Care

Tools

Email

Word processing

Job description

Relief Support worker

Department: Operations

Employment Type: Zero Hours

Location: Hopewell House Accommodation Service

Reporting To: David North

Compensation: £12.25 per hour

Description

Together is an amazing place to work. We are one of the UK’s oldest and most respected mental health charities. It’s because we put the people who use our services at the heart of everything we do supporting and enabling them to take control of their lives and make a positive contribution to the community.

Service - Hopewell House provides compassionate support to individuals experiencing complex mental health issues, driven by an enthusiastic, professional staff team dedicated to providing person centred care.

The support delivered is tailored to and developed with an individual encompassing all aspects of wellbeing including mental, physical, spiritual and daily living skills. Our goal is to increase independence and feelings of accomplishment & assisting people to move on to more independent living.

The service is run in collaboration with service users, encouraging feedback and involvement in all areas of decision making.

Hopewell House is a supported accommodation service based close to Guilford town centre.

The service accommodates 10 residents & a variety of activities are held daily to encourage service user participation to develop skills, learn new coping strategies and to arouse new interests.

The service is staffed 24 hours with one member of staff sleeping in overnight (for which an additional allowance is paid).

Job Purpose: We are looking for a motivated individual with experience of caring or supporting individuals with mental health issues to work alongside the residents, putting them at the heart of all we do.

Key Responsibilities

To support people who use the service, Contribute to teamwork and Activities.

As a Relief Support worker you will be responsible for key working residents, supporting them to achieve their goals and aspirations, working on a one to one basis or providing support in the form of group activities. As well as assisting in the day to day running of the home. As well as developing skills for our residents we believe in developing your skills and are keen to offer training to enhance your professional development.

We have a firm commitment to encouraging fairness and diversity in our work force and we welcome applications from disabled people and those from BAME backgrounds. Successful candidates will require an enhanced DBS check.

Skills, Knowledge & Expertise

• Demonstrate a non-judgemental attitude
• Able to be empathetic towards service users and create a trusting environment
• Ability to work alongside individuals experiencing mental distress
• Able to work in partnership with services users
• Able to establish and maintain professional boundaries in working with service users
• Able to establish and maintain a safe environment
• Willing and able to undertake domestic tasks with, and for, service users as necessary
• Demonstrate problem-solving skills relating to welfare benefits, education and relationships
• Open to - and willing to participate in - formal and informal job-related learning
• Willing and able to collaborate with colleagues and other organisations
• Able to use email and computerised systems for service user records and reports
• Able to produce clear records and reports in English
• Committed to work in ways which reflect Together’s values
• Safeguards the wellbeing of clients and colleagues at all times
• Aware of, and adheres to, Together’s policies regarding Confidentiality and GDPR
• Aware of, and adheres to, Together’s policies regarding Equalities

Know-how

• Experience in supporting vulnerable individuals gained from paid work and/or voluntary and/or life experience
• Lived experience of mental distress (desirable)
• Minimum of GCSE or Level II qualification in English, or equivalent
• Basic competence in the use of email and word processing software
• NVQ Level II in Health and Social Care, or equivalent (desirable)

Practicalities

• Able to travel
• Able to work a varying pattern of shifts
• DBS clearance
• Minimum age 18 plus

Job Benefits

Download the PDF to find out more about what you can get out of working for us.