Full Time Support Workers West Ipswich

Together for Mental Wellbeing; Ipswich; On-site; GBP 22,069 - 29,862; Full time

Job summary

Together for Mental Wellbeing in West Ipswich is seeking a motivated individual to support residents with mental health needs, working onsite in the Operations department. Reporting to Anna Riviello, you will help service users achieve goals, manage tenancies, and navigate daily tasks within their homes and the community.

The role involves risk assessments, collaboration with other services, and 1:1 as well as group work, with duties including attending reviews, assisting with finances and

Qualifications

• Demonstrate a non-judgemental attitude.
• Show empathy and build trusting relationships with service users.
• Able to work with individuals experiencing mental distress.
• Maintain professional boundaries while supporting service users.
• Be prepared to undertake domestic tasks and personal care as required.
• Be able to use email and computing systems for records.
• Work in partnership with services users and other organisations.
• Commit to Together's values and GDPR/Equalities policies.

Responsibilities

• Establish and maintain trust with service users.
• Help service users manage tenancies and set goals.
• Work with service users in homes and in the community.
• Carry out assessments and determine urgency of needs.
• Refer to community opportunities and coordinate with other agencies.
• Carry out risk assessments to keep clients safe.
• Attend placement reviews.
• Support service users 1:1 and in groups.
• Assist with finances, benefits, relationships, and medication per procedures.
• Accompany service users to appointments and assist with domestic tasks.
• Record concise reports in English using Together systems.
• Participate in mandatory courses and training.
• Maintain professional boundaries in all interactions.

Skills

Non-judgemental attitude

Empathy

Professional boundaries

Support planning

Relationship building

Team collaboration

Email/word processing

Willing to learn

Travel readiness

Effective communication

Education

NVQ Level II Health and Social Care or equivalent

Job description

£25,968.26 per annum

Department: Operations

Employment Type: Full Time

Location: West Ipswich

Workplace type: Onsite

Reporting To: Anna Riviello

Job Purpose

We are looking for a motivated individual with experience of caring or supporting individuals with mental health issues to work alongside the residents, putting them at the heart of all we do.

Key Responsibilities

• Establish and maintain relationships of trust with service users, to build engagement
• Help service users to set, prioritise and achieve goals, managing their tenancies and move‑ons
• Work flexibly with service users in their homes and in the community
• Carry out assessments and determine urgency of service user needs
• Work with professionals from other agencies, and make onward referrals, linking service users into community opportunities
• Carry out risk assessments, in order to keep service users safe and improve the quality of our support
• Attend placement reviews
• Work with service users on a 1:1 basis and in groups
• Assist service users to deal with financial issues and navigate the benefits and education systems; manage friendships and family relationships; manage their medication, in accordance with Together procedures
• Accompany service users to appointments
• Assist service users to undertake domestic tasks such as cooking and cleaning, ensuring adherence to infection control (training provided)
• Assist service users with personal care as and when required
• Adhere to the Together policy on lone working
• Make timely records which are concise, accurate, written for the service user to understand, using Together computer-based systems
• Write clear word processed and handwritten reports (training provided) and records in English
• Participate in mandatory and job‑related courses and learning activities
• Maintain professional boundaries in all aspects of work with service users

Skills, Knowledge & Expertise

• Demonstrate a non-judgemental attitude
• Able to be empathetic towards service users and create a trusting environment
• Ability to work alongside individuals experiencing mental distress
• Able to work in partnership with services users
• Able to establish and maintain professional boundaries in working with service users
• Able to establish and maintain a safe environment
• Willing and able to undertake domestic tasks with, and for, service users as necessary
• Demonstrate problem‑solving skills relating to welfare benefits, education and relationships
• Open to - and willing to participate in - formal and informal job‑related learning
• Willing and able to collaborate with colleagues and other organisations
• Able to use email and computerised systems for service user records and reports
• Able to produce clear records and reports in English
• Committed to work in ways which reflect Together’s values
• Safeguards the wellbeing of clients and colleagues at all times
• Aware of, and adheres to, Together’s policies regarding Confidentiality and GDPR
• Aware of, and adheres to, Together’s policies regarding Equalities

Know-how

• Experience in supporting vulnerable individuals gained from paid work and/or voluntary and/or life experience
• Lived experience of mental distress (desirable)
• Basic competence in the use of email and word processing software
• NVQ Level II in Health and Social Care, or equivalent (desirable)

Practicalities

• Able to travel
• Able to work a varying pattern of shifts
• DBS clearance
• Minimum age 18 plus