Clifton House relief support worker

Together for Mental Wellbeing; England; On-site; GBP 16,531 - 19,286; Full time

Job summary

Together for Mental Wellbeing is seeking a dedicated support worker in the United Kingdom to assist service users in living their best lives. You will help them exercise choice, set goals, manage daily tasks, and attend appointments, both at home and in the community.

Role requires empathy, good English, basic IT skills, and the ability to work in a 24/7 shift pattern. Training will be provided, and the aim is to enhance safety and independence for service users.

Qualifications

• Experience supporting vulnerable individuals from paid work, volunteering, or life experience.
• GCSE or Level II qualification in English, or equivalent.
• Basic competence with email and word processing software.
• Demonstrate empathy and ability to create a trusting environment.
• Maintain professional boundaries when working with service users.
• Able to establish a safe environment for service users.
• Willing to undertake domestic tasks with service users as needed.
• Ability to navigate welfare benefits and education relationships.
• Willingness to participate in job-related learning.
• Collaborate with colleagues and other organisations.
• Able to use email and computerised systems for records.
• Able to travel and have access to car/public transport.
• Flexible to work shifts on a 24-hour 7-day rota.

Responsibilities

• Establish and maintain trust with service users to build engagement.
• Help service users set, prioritise and achieve goals and manage tenancies.
• Work flexibly with service users in homes and in the community.
• Carry out assessments and determine urgency of needs.
• Refer to professionals from other agencies and link to opportunities.
• Carry out risk assessments to keep service users safe and improve care.
• Attend placement reviews and participate in reviews.
• Work 1:1 and in groups with service users.
• Assist with finances, benefits, education, and relationships.
• Accompany service users to appointments.
• Assist with domestic tasks like cooking and cleaning while following infection control.
• Assist with personal care as required.
• Adhere to lone working policy.
• Make timely, concise, English-language records using Together systems.
• Write reports clearly, with training provided.
• Participate in mandatory and job-related courses.
• Maintain professional boundaries in all interactions.

Skills

Support vulnerable people

English GCSE/Level 2

Email & word processing

Empathy

Professional boundaries

Safety awareness

Domestic tasks

Benefits advice

Willingness to learn

Team collaboration

Computer literacy

Travel availability

Flexible shifts

Education

GCSE English

Job description

£12.76 per hour

To assist service users to live their best lives by assisting them to exercise choice in order to: improve their mental health and wellbeing; stay safe; reduce loneliness; increase social participation; work towards goals; develop their independence

Support individual services users in accordance with the regulations laid down by the Care Quality Commission or the Care Act

Key Responsibilities

Functional Responsibilities

• Establish and maintain relationships of trust with service users, to build engagement
• Help service users to set, prioritise and achieve goals, managing their tenancies and move-ons
• Work flexibly with service users in their homes and in the community
• Carry out assessments and determine urgency of service user needs
• Work with professionals from other agencies, and make onward referrals, linking service users into community opportunities
• Carry out risk assessments, in order to keep service users safe and improve the quality of our support
• Attend placement reviews
• Work with service users on a 1:1 basis and in groups
• Assist service users to; deal with financial issues and navigate the benefits and education systems; manage friendships and family relationships; manage their medication, in accordance with Together procedures
• Accompany service users to appointments
• Assist service users to undertake domestic tasks such as cooking and cleaning, ensuring adherence to infection control (training provided)
• Assist service users with personal care as and when required
• Adhere to the Together policy on lone working
• Make timely records which are concise, accurate, written for the service user to understand, using Together computer-based systems
• Write clear word processed and handwritten reports (training provided) and records in English
• Participate in mandatory and job-related courses and learning activities
• Maintain professional boundaries in all aspects of work with service users

Skills, Knowledge & Expertise

Essential

• Experience in supporting vulnerable individuals gained from paid work and/or voluntary and/or life experience
• Minimum of GCSE or Level II qualification in English, or equivalent
• Basic competence in the use of email and word processing software
• Demonstrate a non-judgemental attitude and able to be empathetic towards service users and create a trusting environment
• Able to work in partnership with services users and establish and maintain professional boundaries in working with service users
• Able to establish and maintain a safe environment
• Willing and able to undertake domestic tasks with, and for, service users as necessary
• Demonstrate problem-solving skills relating to welfare benefits, education and relationships
• Open to - and willing to participate in - formal and informal job-related learning
• Willing and able to collaborate with colleagues and other organisations
• Able to use email and computerised systems for service user records and reports
• Able to travel; have access to car/public transport
• Able to work a varying pattern of shifts on a 24 hour 7-day week rota, with notice