Relief Security Officers

ISS Facility Services; Cardiff; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Apprenticeship opportunity

Job summary

ISS Facility Services in Cardiff is seeking a reliable Security Relief Officer to join our team. You will safeguard client sites, monitor access, and respond to incidents, working across days, nights and weekends as needed.

You will conduct patrols, maintain records, and collaborate with emergency services. A valid SIA licence and SC clearance eligibility are required, and apprenticeship pathways are offered.

Qualifications

• Security or related field experience required.
• SIA Licence is mandatory.
• SC clearance eligibility or willingness to obtain is required.
• Excellent customer service and interpersonal skills.

Responsibilities

• Ensure physical security of client premises
• Conduct regular patrols and respond to alarms promptly
• Enforce access control and verify identities on-site
• Assist visitors and provide excellent customer service
• Maintain accurate security records and logs
• Collaborate with law enforcement or emergency services as needed
• Participate in induction and training; support coverage for shifts

Skills

Observational skills

Communication skills

Calm under pressure

Flexibility to work shifts

Education

SIA Licence

SC clearance eligible

Job description

We are seeking a reliable and vigilant Security Relief Officer to join our team. As a key member of our security provision, you will play a crucial role in safeguarding our client's sites, ensuring the safety of employees, visitors, and assets. Relief Security Officers are sought to strengthen existing teams, and will be called on for core and adhoc activities. This will include advanced notification of shifts, filling vacancies in the security team rota, supporting cover for sickness and holidays, as well other additional tasking. This role will suit an outgoing, flexible individual who enjoys a hands-on role with a broad range of responsibilities. The successful candidate will be reliable, flexible and a personable security professional.

Role Responsibilities and Requirements

• Responsible for the physical security of client premises
• Conduct regular patrols
• Respond promptly to alarms and incidents, taking appropriate action
• Enforce access control and verify the identity of individuals on-site
• Provide excellent customer service by assisting and guiding visitors
• Maintain detailed and accurate records of security-related activities
• Collaborate with law enforcement and emergency services when necessary
• Ensure high standards at all times, maintaining the professional image of ISS
• Undertake induction and training as needed
• Promote a secure and safe working environment at client sites
  Valid SIA licence
• Security Check (SC) clearance required, or willingness and eligibility to obtain SC clearance
• Proven experience in security or related field
• Strong observational and communication skills
• Ability to remain calm under pressure and handle emergencies effectively
• Excellent customer service and interpersonal skills
• Knowledge of security protocols and procedures
• Flexibility to work various shifts, including days, nights and weekends
• New recruits will be encouraged to enrol onto the relevant apprenticeship as part of their training and development
  ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Company Overview

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement

Commitment to Diversity and Inclusion

ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team.