Relief Security Officer

Anchor Group Services; Gloucester; On-site; GBP 27,000 - 33,000; Part time

Benefits offered by this job

Free on-site parking

Anchor Academy access

Employee Assistance Programme 24/7

Auto Enrolment Pension

Cycle to Work Scheme

Job summary

Anchor Group Services, based in Gloucester Quays, is seeking an experienced Relief Security Officer to join its security team. You will patrol the shopping centre, respond to incidents and maintain accurate records while upholding site security standards.

The role requires a valid SIA Door Supervisor Licence and offers shifts across days, nights and weekends with zero-hour flexibility. A CCTV Licence is desirable and Anchor Academy provides ongoing training opportunities.

Qualifications

• Valid SIA Door Supervisor Licence - ESSENTIAL
• Valid CCTV Licence - PREFERRED
• Full 5-year employment history - ESSENTIAL
• Customer service experience and conflict management ability
• Flexible to meet job requirements
• Excellent communication skills, both written and verbal
• Smart appearance and be well-groomed
• Reliable and punctual
• High level of enthusiasm and passion
• Ability to work in a fast-moving environment
• Anchor Academy access to courses
• SIA and First Aid training available at discounted rates
• Auto Enrolment Pension
• Cycle to Work Scheme
• Full uniform provided
• Free Employee Assistance Programme 24/7
• Hospital Saturday Fund
• Rewards and Recognition awards
• Free on-site parking

Responsibilities

• Patrol the shopping centre and monitor activity for safety
• Respond to incidents and liaise with public and management
• Maintain records per procedures
• Operate and monitor CCTV equipment
• Provide first line support to customers and visitors
• Comply with legal requirements

Skills

SIA Door Supervisor Licence

Customer service experience

Excellent communication skills

Reliable and punctual

Tools

CCTV Licence

Job description

Gloucester, United Kingdom | Posted on 30/09/2026

At Anchor Group Services, our people are the foundation of our success. That's why we're committed to creating a supportive environment where you can develop your skills, progress your career and make a real impact.

As a leading provider of security, cleaning and facilities management services across the UK, we recognise that our success depends on the talent and dedication of our teams. That's why we invest in our people through a range of employee benefits, dedicated management support and wellbeing resources, including our Employee Assistance Programme.

Through our own Anchor Academy, you'll have access to hundreds of accredited training courses to help you develop your skills, thrive in your role and achieve your career goals.

Job Description

Job Role: ReliefSecurity Officer

WorkingHours: Zero hours

Pay: £14.45 per hour

Reportingto: Operations Manager

Overview

An excitingopportunity has arisen at Anchor Group Services, for an experienced security officer to join our established security team based at Gloucester Quays as a Relief Security Officer.

You will be responsible for conducting regular patrolsthroughout the shopping centre, monitoring activity to ensure a safe and secureenvironment for all visitors and staff. You will respond promptly toincidents, liaise professionally with members of the public and sitemanagement, and maintain accurate records in line with operational procedures.A strong presence, attention to detail, and commitment to upholding site securitystandards are essential.

As a Relief Security Officer, you will be required to support the site security team by being flexible and reliable to cover shifts as required, this includes a variety of days, nights, evenings, and weekend shifts.

The successful candidate must hold a valid SIA Door Supervisor (DS) Licence as a minimum requirement. A CCTV Licence is desirable but not essential.

Dutiesinclude:

• Protecting theclient’s property, people and/or assets by providing security services indirect accordance with the sites published Assignment Instructions (AI’s) andsite-specific procedures
• Preventinglosses and damage by reporting irregularities; informing offenders of policyand procedures
• Preventingand escalating incidents in a timely, accurate and appropriate manner to theControl Room/ Shift Manager/Operations Manager/Emergency Services asappropriate for serious incidents
• Operatingand monitoring site CCTV equipment
• Completingreports by recording observations, information, occurrences, and surveillanceactivities
• Maintainingorganisation's stability and reputation by complying with legal requirements
• Contributingto team effort by accomplishing related results as needed
• Acting as afirst line support to customers and visitors to site, providing a professionaland friendly service
• Understandingthe needs of our customer, respond accordingly to customer queries and requestsand take appropriate action
• Maintainingprofessional conduct at all times

Requirements

• Valid SIA Door Supervisor (DS) Licence - ESSENTIAL
• Valid CCTV Licence - PREFFERED
• Full 5-year employment checkable history - ESSENTIAL
• Customer service experience and confidence to handleconflict in a correct manner
• Flexible to meet the job requirements
• Excellent communication skills both written and verbal
• Smart appearance and be well-groomed
• Reliable and punctual
• High level of enthusiasm and passion
• Ability to work in a fast-moving environment
• Access to a rangeof nationally recognised courses to help further your career, via the AnchorAcademy
• Access to SIA andFirst Aid training at discounted rates, with financial support available
• Auto EnrolmentPension (if earnings reach the minimum requirement for auto-enrolment)
• Stream -access to pay as you earn it
• Cycle to WorkScheme Available
• Full uniformprovided
• Free EmployeeAssistance Programme 24/7 including access to counselling
• HospitalSaturday Fund
• Reward andRecognition awards
• Free on-site parking

Other companies may call this role: SecurityOfficer, Security Guard, Security Personnel, Protection Officer, LossPrevention Officer, Security Specialist, Safety Officer, Security Coordinator,Security Analyst, Asset Protection Officer, Security Operations Officer,Security Risk Officer, Facilities Security Officer, Protection Officer,Workplace Safety & Security Officer, SIA Security Officer, SecurityEnforcement Officer

Within commuting distance of: Gloucester,Cheltenham, Stroud, Tetbury, Cirencester, Churchdown, Painswick, Fairford, Evesham, Chipping Sodbury, Malmesbury, Wickwar, Naunton, Northleach, Bibury, South Cerney, Great Malvern, Mangotsfield, Kingswood, Castle Combe, Chepstow.

Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.