Relief Retail Security Officer - Customer First

Mitie Group plc.; Sheffield; On-site; GBP 15,000 - 21,000; Full time

Job summary

Mitie Group plc. is seeking a Retail Relief Security Officer to protect customers, staff and stock across a busy UK retail environment.

Officers deploy between multiple sites within a reasonable distance of home, with pay rate of £13.10 per hour and site-specific rates where applicable.

You will deliver a visible security presence, deter theft, support store operations, complete incident reports, and keep up with mandatory training and licensing requirements.

Qualifications

• Previous experience in retail security, loss prevention, or a customer-facing environment.
• Strong customer service and communication skills.
• Ability to remain calm and professional in challenging situations.
• SIA Licence (Security Guarding or Door Supervision) – essential.
• CCTV Licence – desirable.
• SC Clearance – desirable.

Responsibilities

• Maintain a highly visible security presence on the shop floor to deter theft and anti-social behaviour.
• Deliver excellent customer service and assist customers to support a positive in-store experience.
• Collaborate with store management to support daily operations and incident response.
• Monitor activity to identify suspicious behaviour and prevent stock loss.
• Patrol sales floor, stockrooms and external areas per instructions.
• Handle conflicts professionally with a customer-first approach.

Skills

Customer service

Communication

Retail security

Deterrence

Tools

SIA Licence

CCTV Licence

Job description

Mitie Group plc. is seeking a Retail Relief Security Officer to protect customers, staff and stock across a busy UK retail environment.

Officers deploy between multiple sites within a reasonable distance of home, with pay rate of £13.10 per hour and site-specific rates where applicable.

You will deliver a visible security presence, deter theft, support store operations, complete incident reports, and keep up with mandatory training and licensing requirements.