Multi-Site Retail Security Officer

Mitie Cleaning & Hygiene Services; Sheffield; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Salary Finance programme

MiDeals retailer discounts

Cycle-to-work scheme

Life cover benefit

Job summary

Mitie Cleaning & Hygiene Services is hiring a Retail Relief Security Officer to protect store assets and provide a visible, customer-focused security presence across multiple sites within reasonable distance of home. You will help prevent loss, support store operations, and meet KPIs and SLAs while undergoing ongoing training to enhance security and customer service skills.

The role emphasizes a high-visibility security presence, strong customer service, incident response, and compliance with

Qualifications

• Experience in retail security or loss prevention.
• Strong customer service and communication skills.
• SIA Licence – essential.
• CCTV Licence – desirable.
• SC Clearance – desirable.

Responsibilities

• Provide highly visible, customer-focused security on the shop floor and deter theft and anti-social behaviour.
• Deliver excellent customer service by helping customers and supporting a positive in-store experience.
• Coordinate with store management to support day-to-day operations and respond to incidents.
• Monitor activity to identify suspicious behaviour and proactively prevent stock loss.
• Carry out regular patrols of sales floors and back areas in line with instructions.
• Manage conflict professionally with a customer-first approach.

Skills

Customer service

Communication

Calm under pressure

Retail security

Education

SIA Licence (Security Guarding/Door Supervision)

CCTV Licence (SIA)

Job description

Mitie Cleaning & Hygiene Services is hiring a Retail Relief Security Officer to protect store assets and provide a visible, customer-focused security presence across multiple sites within reasonable distance of home. You will help prevent loss, support store operations, and meet KPIs and SLAs while undergoing ongoing training to enhance security and customer service skills.

The role emphasizes a high-visibility security presence, strong customer service, incident response, and compliance with