Relief Rail Ambassador Amulet

Amulet; High Wycombe; Hybrid; GBP 18.000 - 21.000; Vollzeit

Benefits dieser Stelle

Employee-owned

Zusammenfassung

Amulet is seeking a dedicated Rail Ambassador in a relief capacity to supervise daily rail operations, oversee security incidents, rostering, and liaising with customers and stakeholders to ensure smooth contract execution.

You will lead on-site security matters, ensure safety policies are followed, and coordinate teams across the site while maintaining excellent customer service levels and timely reporting.

Qualifikationen

• SIA Door Supervisor licence is essential.
• Full UK Driving Licence is required with access to own vehicle.
• Eligibility documents needed at interview.
• A verifiable 5-year history of employment and addresses for vetting purposes.

Aufgaben

• Ensure Assignment Instructions and safety policies are followed.
• Maintain high customer service standards by the team.
• Lead site security incidents, evacuations and emergencies.
• Supervise patrols, alarms, disturbances, and reporting.
• Liaise with customers and management for smooth contract operations.
• Manage deployments and rostering; handle training and holidays.

Kenntnisse

Problem-solving

Organizational skills

Communication skills

Customer service

MS Office

Tools

MS Office

Jobbeschreibung

PAY RATE:

£13.45 - £14.60 per hour

TYPE:

Relief

THE ROLE:

We are looking for a dedicated Rail Ambassador to join our team. You will supervise all staff day-to-day rail operations, leading on security incidents and issues, overseeing rostering and personnel issues, liaising with the customers and stakeholders while ensuring smooth running of the contract in accordance with the Assignment Instructions.

RESPONSIBILITIES:

• Ensure Assignment Instructions, Risk Assessments, Health & Safety policies and other control measures are adhered to.
• Ensure the highest levels of customer service is always maintained by the team.
• Supervise and take the lead on all site security issues, including incidents, accidents, emergencies, and evacuations, supporting and advising members of the security team and client representatives.
• Ensure the team actively and effectively patrol, answer alarms and investigate disturbances, take appropriate action and submit appropriate reports.
• Liaise with the customer, building effective working relationships with management, staff, contractors, site tenants and their representatives, to ensure smooth running of the contract.
• Troubleshoot and resolve site issues - blowouts, conflict situations, etc. - in an efficient and consistent way in accordance with company policy, escalating to Amulet Line Manager as appropriate.
• Carry out welfare visits with every member of staff across the contract monthly and **escalate** any raised issues or concerns to Amulet Line Manager as appropriate.
• Manage and mobilise deployments across the client network as per the operational requirements submitted by both the client and Amulet Line Manager as appropriate.
• Manage personnel and performance issues including rostering, site induction and training, holidays, absence, pay queries, investigations etc.

SKILLS:

• You are capable of problem-solving, dealing with a variety of situations and are very customer service-focused.
• You have evidence of strong organizational and time management skills.
• You can demonstrate good verbal and written communication skills.
• You are vigilant and take a "can do" approach and attitude to all tasks.
• You are computer literate, with the ability to effectively use Microsoft Office applications.

LICENCE REQUIREMENTS:

• Possession of a SIA Door Supervisor licence is essential
• Full UK Driving Licence is required with access to own vehicle.

INTERVIEW REQUIREMENTS:

• Eligibility documents needed at interview: Passport or Full Birth Certificate; Utility Bill showing current address and dated within 3 months; Proof of National Insurance (Payslips cannot be used) such as NI card, P45, P60, benefits or HMRC letter.

JOB REQUIREMENTS:

• You must be able to provide a checkable 5-year employment and address history for vetting purposes (this can include full-time education or periods when claiming benefits).

BENEFITS:

• We are employee-owned, making you a beneficiary of our future success
• Paid holiday (accrued & pro-rata).
• Enrolment in NEST pension scheme.
• Training and development opportunities.
• Enrolment in Wagestream app enables you to draw down up to 40% of your pay before your regular pay day, a great aid to budgeting.
• Excellent service, doing the right thing and outstanding acts can be recognised and rewarded through our On-the-Spot Award scheme with a gift card plus potential submission to the Amulets awards.
• Full company uniform

OUR COMMITMENT TO EQUALITY, DIVERSITY AND INCLUSION:

We are proud to be an inclusive, equal opportunity employer and seek to attract, develop, and retain the best people from the widest possible talent pool. We’re committed to ensuring that all candidates are treated fairly, and with respect and dignity throughout the recruitment process.