Relief Rail Ambassador Amulet

Amulet; Banbury; Hybrid; GBP 18,000 - 21,000; Part time

Benefits offered by this job

Employee ownership

Paid holiday

NEST pension

Training and development

Wagestream access

On-the-Spot Award

Uniform

Job summary

Amulet is seeking a Rail Ambassador in Banbury to supervise daily rail operations, lead security incident responses and ensure smooth contract performance. You will manage rostering, staff welfare, and relationships with customers and stakeholders to uphold service quality.

The role requires SIA Door Supervisor Licence, a valid UK driving license, and the ability to coordinate across multiple teams on-site within the rail environment.

Qualifications

• Strong problem-solving and customer-service mindset.
• Excellent organizational and time-management abilities.
• Clear verbal and written communication; able to liaise with customers and stakeholders.

Responsibilities

• Supervise day-to-day rail operations and staff.
• Lead on security incidents and emergencies; coordinate evacuations as needed.
• Oversee rostering, training, holidays, and pay queries.
• Liaise with customers, management, contractors and site tenants for smooth operations.
• Troubleshoot site issues and escalate as required to the Amulet Line Manager.
• Carry out welfare visits to staff and report concerns statistically.
• Mobilise deployments across the client network per requirements.
• Ensure compliance with instructions, risk assessments and safety policies.

Skills

Problem solving

Organizational skills

Verbal communication

Written communication

Customer service focus

MS Office

Job description

PAY RATE:

Range from £13.45 – £14.60 per hour per hour

TYPE:

Zero Hours Contract

THE ROLE:

We are looking for a dedicated Rail Ambassador to join our team. You will supervise all staff day-to-day rail operations, leading on security incidents and issues, overseeing rostering and personnel issues, liaising with the customers and stakeholders ensuring smooth running of the contract in accordance with the Assignment Instructions.

RESPONSIBILITIES:

• Ensure the highest levels of customer service are always maintained by the team.


• Supervise and take the lead on all site security issues, including incidents, accidents, emergencies, and evacuations, supporting and advising members of the security team and client representatives.


• Ensure the team actively and effectively patrol, answer alarms and investigate disturbances, take appropriate action and submit appropriate reports.


• Liaise with the customer, building effective working relationships with management, staff, contractors, site tenants and their representatives, to ensure smooth running of the contract.


• Troubleshoot and resolve site issues – blowouts, conflict situations, etc. – in an efficient and consistent way in accordance with company policy, escalating to Amulet Line Manager as appropriate.


• Carry out welfare visits with every member of staff across the contract monthly and elevate any raised issues or concerns to Amulet Line Manager as appropriate.


• Manage and mobilise deployments across the client network as per the operational requirements submitted by both the client and Amulet Line Manager as appropriate.


• Manage personnel and performance issues including rostering, site induction and training, holidays, absence, pay queries, investigations etc.


• Ensure Assignment Instructions, Risk Assessments, Health & Safety policies and other control measures are adhered to.

SKILLS:

• You are capable of problem-solving, dealing with a variety of situations and are very customer service-focused.


• You have evidence of strong organizational and time management skills.


• You can demonstrate good verbal and written communication skills.


• You are vigilant and take a “can do” approach and attitude to all tasks.


• You are computer literate, with the ability to effectively use Microsoft Office applications.

LICENCE REQUIREMENTS:

• Possession of a SIA Door Supervisor licence is essential


• Full UK Driving Licence is required with access to own vehicle.

INTERVIEW REQUIREMENTS:

• Eligibility documents needed at interview: Passport or Full Birth Certificate; Utility Bill showing current address and dated within 3 months; Proof of National Insurance (Payslips cannot be used) such as NI card, P45, P60, benefits or HMRC letter.

JOB REQUIREMENTS:

• You must be able to provide a checkable 5-year employment and address history for vetting purposes (this can include full-time education or periods when claiming benefits).

BENEFITS:

• We are employee-owned, making you a beneficiary of our future success


• Paid holiday (accrued & pro-rata).


• Enrolment in NEST pension scheme.


• Training and development opportunities.


• Enrolment in Wagestream app enables you to draw down up to 40% of your pay before your regular pay day, a great aid to budgeting.


• Excellent service, doing the right thing and outstanding acts can be recognised and rewarded through our On-the-Spot Award scheme with a gift card plus potential submission to the Amulets awards.


• Full company uniform

OUR COMMITMENT TO EQUALITY, DIVERSITY AND INCLUSION:

We are proud to be an inclusive, equal opportunity employer and seek to attract, develop, and retain the best people from the widest possible talent pool. We’re committed to ensuring that all candidates are treated fairly, and with respect and dignity throughout the recruitment process.